How does everyone manage system outages regarding people blaming you for issues when it is the system causing the issues?

likeuplifting
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I let them know it's the goblins, and I had an AI rendering of a goblin inside of a computer done to accompany my responses. It allows people to laugh and loosen up. You could also say you've summoned the "system" Fixer Fairy, whatever system is the problem and have an AI rendering done of that to depict him/her/them coming to the rescue and to hang tight. In my company, we have some huge issues with Outlook, of all things, and so I have a particular goblin in the computer with a keyboard wreaking havoc.

It has honestly helped to keep people talking about the image and not the problem. They think it's funny, and it helps them to realize that things happen and patience is appreciated.

I did the AI renderings in Canva. I use the free Canva, just in case you're wondering.

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I tell them its the system and not me and if they still have an issue with it or are still trying to blame me then I will just ignore them. Believe me people love to have someone to blame and I honestly don't care if that person is me but I am not going to listen to you drone on and on about how something is my fault.

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