I flinch when I hear 'Can I speak to a manager?' even though I'm in corporate now and haven't worked a floor in 5 years. Does the frontline PTSD ever go away?

like
Posting as :
works at
You are currently posting as works at

Couldn't tell you since I'm still interacting with customers every day and thus dealing with TSD. There's nothing "post" about it. Congrats on making it out!

likehelpful

Ha, true! Still in the thick of it over here. Appreciate it though, feels good to be out on the other side!

No, it definitely doesn't go away. Sometimes I have to remind myself that I AM the manager haha. But I still get that feeling you are talking about every time.

like

Haha, I totally get that..it’s weird how that “not really in charge” feeling sticks around even when you actually are!

Id like to speak to your manager

funny

You’re looking at them 😂

I still get this almost all the time, so stressful! Especially when I know I'm right.

It’s the worst when you have to defend yourself even when you know you’re right.

Know what's worse than them asking to speak to the manager? BEING the manager ;) Even two years out, I still have nightmares. And since technically, I am the manager, I still get to deal with the customer complaints. It never ends.

Exactly. And the higher you go, the bigger the headaches. And no matter how bad your day is, someone is having an even worse day. My goal is to not be the reason they're having a worse day. Wish I could say I have always been successful in that.

Probably not customers use that line to throw salt in the wounds they created.

Exactly, they cause the problem and then act like they’re the victim.

It is definitely there and I hear it almost everyday.

Right? It’s hard not to notice it once you start paying attention.

Related Posts

Just wrapped up internship. How long do they take to get back to us with FT offers? Who will reach out? How will they do it?

like

Guys...how to follow up with HR without sounding desperate?

like

I have got 6 years of experience and I have done MBA in finance. My last company was a Big 4. They are ready to pay me 9L and I require a 100% increment. will they give me 12 L? Should I accept 9 L?

Currently listening to butterfly by crazy town in the gym right now crankin out lat reps feelin rightttt happy Saturday y’all whoooo

like

Looking for CSM (Customer Success Manager)/Senior CSM or similar roles. Please suggest

like
like

Hi all,
My doj in accenture is approaching, I recieved a mail to sign and upload some documents, out of those one document says something like this, I'm ok to work in any shift/night shift. Does this mean I will have night shifts? or is this general for everybody to sign and upload?
Thanks in advance.

like

I am writing this message besides the staff group of EY GDS. Specifically Staff -1 at assurance level. I would request everyone to spare few minutes and read it -

Wanted to bring out that staff-1's are paid peanuts (3.33L CTC) please don't expect them to slog 12-13 hours. They don't have enough motivation or incentives to work that long. Seniors,AM's and Managers should be more kind and explain the work to them clearly rather than making last minute changes.
(More in comments)

likeuplifting

What is service line in EY GDS? How Many service lines are there in GDS?

like

Going to join CitiusTech. What we can expect in welcome kit???

Welcome to DUSI Bangalore club! From sharing news about traffic to any local questions, we can do it all here. We can even organize meet ups in offices for better networking! Isn't that why we are going back to work "Networking" 🙂

like

Hi fishes, need urgent advice. How is the HDFC Index Sensex Plan? I have invested 75K but it's in loss as all others. Should I continue to average it out or stop investing in it? The loss is higher in this compared to other funds.

likehelpful

Couldn’t agree more - consistency is king 💪💪

Post Photo
likesmart

How do real estate lenders take cash flow into consideration? For example, typically I would probably only be approved for a $500k loan ($125k comp and $100k for down payment), but if I’m buying a multi-family home and planning to live in a unit and rent the others, will lenders approve a bigger loan?

like

Has anyone successfully treated their depression and anxiety naturally (through lifestyle changes - exercise, prioritizing sleep, nutrition, social connections & therapy) rather than taking medication? I’m concerned about the long term effects of antidepressants and having to be dependent on them forever

likehelpful

Hey Accenture fishes, what’s the average salary for a senior manager in S&C? Anyone internally transferred to London and if so, any financial support for relocation?

like

What is the hike percentage for promotion in Qualcomm India?

like

After how many days of HR discussion I can expect the offer letter ?

like

Any recommendations on a decent treadmill under $500?

like

Want to work abroad in Dubai or Qatar. I have 5 YOE in Capital Markets Data Analysis in MNC. Any idea how do i proceed. LinkedIn not turning out so helpful for me.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal