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This sounds so toxic. You are right. Start making preparations to find a company that will value what you are able to provide. Companies that hire assistants and then ask them to train management see the value that you bring but do not respect it in most cases. I’m speaking from experience. I spent years training new managers and when a new management position came in, they did not promote me into the position but instead hired someone from outside of the company and proceeded to ask me to train
100% - I see what it is. But gosh- the job market is horrendous rn so I’m just exploring all my options before I’m drawn to walking out.
been there, been used plenty.
Im the one with the guides- in the shadows, ive been this story all different ways.
My advice- if you think there is ANY chance someone besides her - a manager above her, hr etc. Schedule a meeting and bring facts with your concerns. But.. Before you do that- cya. Save emails, where you provided her training docs, or examples, or write down dates with who/what/when, etc.
Shes a lost cause- but the company might not be yet.
Also- be prepared.
I am 27 (F) and this is my first B2B job. My previous roles have been in a wide range of customer facing positions (retail to customer support to inventory) so much of my experience is transferable. And apparently i’m catching on pretty well in spite of my lack of training. I’m basically an order management specialist- processing a high volume of orders for businesses. The company understands more than one person needs to do the job. I was hired as an assistant, but today I question the accuracy of that title and I’ll explain why because it’s really awkward.
My new manager is scaring the shit out of me.
She’s coming across as immature in spite of being 10 years my senior, especially lately.
The process at our job is pretty simple and I think eventually it could be made even more simple but we still have to get a grasp on the current process before switching it up.
I have been given the task of helping train my new manager. I’m the type of person where I do my job and try to make the day-to-day easier for everyone around me. Being antagonistic just isn’t my style. You ask me a question- I’ll answer OR i’ll direct you to the right person to ask that question.Being helpful isn’t an inconvenience for me. Especially when it comes down to helping someone help me- which is why I’m helping train my manager.
Our higher up understands my salary has to be adjusted due to the nature of the situation and just how much I’ve grown.
Well, she’s been here for just over a month and keeps making the same elementary mistakes over and over if someone doesn’t hover over her (me). I’ve given her multiple documents that serve as cheat sheets to refer back to both digitally and hard copy. I stress to her to not hesitate to ask me to look over her work before finalizing something just in case and I genuinely don’t mind repeating myself. She’s costing the company inventory and customers unnecessary amounts of $. Our general manager notices it also and tries to stay on top of her but her usual excuse is that I never told her how to do a certain task or she argues back that something doesn’t make sense to her. She gets frustrated and sometimes misdirects it at me. Has a tendency to get defensive and makes it a little awkward to HELP her.
Another coworker that manages a different department who I’ve become close to says she’s noticing things that worry her as well. In the leadership meetings she says she’s asked things that have made her question if the she’s ever even been a manager before. Which is something that has crossed my mind as well.
I’m afraid I’ve made her feel comfortable escalating things to me…. the assistant… who is still learning. She’s supposed to be the escalation point but I’m worried about her not retaining the basic details of our department and not taking responsibility for mistakes. Idk it’s a cause for concern imo. I know different folks, different strokes.
I’ve noticed when she makes a mistake or tries to compensate for not knowing everything- she gets really irritable if you show her how to do something. It turns into “so i wasted my time??? lol” or something else equally hostile. And it’s getting more and more frequent.
The second I give her the benefit of the doubt- she says the most out of pocket shit.
I was in the office showing her how to make a purchase order and she got super frustrated because it was new information and lashed out at me in front of others and walked away saying I wasn’t helping her.
The other day via teams she told me I was sarcastic.
Now I feel like I can’t even be myself around her without her taking innocuous statements the wrong way.
But i still have hope- idk maybe i’m delusional.
I was thinking maybe ask our GM for help with more hands on training because I really want her to succeed and be a solid point of escalation. But honestly I’m nervous about her getting more responsibility if she’s still not grasping the elementary elements of our department.
I think I’m potentially witnessing an unqualified person becoming a manager because the company simply needed a body to fill the role of manager and she finessed her way in. But I also seriously want to be wrong about all of this and it be a completely different atmosphere in another 30 days. I’m trying to be hopeful!!!
Am I doing too much? Should I stay in my lane? Am I the one that’s out of pocket?? I’m not above criticism, I’m just wondering what the hell is really going on.
More background: I’ve been very understanding that our roles can be high stress and have had nothing but good things to say about my new manager that I report to but the last week has forced me to look at the situation more holistically instead of only focusing on what I hope for. We laugh together, we agree that eventually the process can be simplified later on but the difference between me and her is I’ve shown i’m capable of self-direction and getting my work done without needing my hand held. She’s struggling and I don’t want it to fall on me. I want to be supportive but I don’t want her to lean on me so much it’s clear she’s not capable of being self sufficient.