I really wish our department had a more structured and supportive training program for new hires. When I joined a few months ago, it felt like we were fully prepared. However, once we started working with clients, many of us realized we knew very little. It sometimes felt like being thrown into the pool and learn how to swim by ourselves. Thankfully, everyone survived, but it did come with some customer frustration due to gaps in knowledge.

How was your training when you joined your company?

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I can relate to that as when I came into my present role it felt like I was being thrown into the deep end and told to just figure it out. I was fortunate in that a previous job had me somewhat prepared, but there was still a lot of company specific things I had to pick up quickly. In a funny way there might have been some benefit to a bit of chaos, as it meant I didn't get dragged into doing some things the way they'd always been done.

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My previous role was the same thing even worse I would say. We were given 4 week training and then we started working from home and it was very chaotic for first few weeks. I guess we are human being and we learn to deal with things in whatevery way.

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