It’s bizarre when employees of a bank feel they should be treated differently with their own accounts. About a month ago, I handled a dispute case for an employee that got declined (which wasn’t my decision), and that person actually started threatening me on Teams, which is completely against bank policy. I haven’t taken any action yet, but I’m considering reporting it because no one should be tracking who is working on employee cases and then harassing them.
Should I do that or let it go?

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I would definitely report it.

You are right. I have done that already.

If a coworker threatened you, of course you should report it. Even if nothing comes of it, something like that should be put on the record. Depending on the nature of the threat it could be a potentially serious situation.

I have talked my manager about that and I am already in the process of speaking with HR too. This colleague stepped out of the line and I guess it makes sense to report him.

DO NOT let it go. For your own safety, both personal and job-based. You need to make sure your version is out there, in case this employee decided to try to report you, and make you look like the offending party.

And it's not just banking. In almost every industry, employees think there should be different rules for them when they are customers.

You are exactly right about it that it does not just exist in banking but in all the industries. This person needs to learn their lesson.

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I would definitely report it to your management team. This can be a very serious problem in the long run. There should be a rule for them not to do this in the future or consequences will have to happen.

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