I've been told multiple times that I need to 'toughen up' and can't allow situations of handling tough or disappointed customers let me down. It's not that I crumble when this happens, but I definitely find it hard to stand there like I'm not phased at all. Did you ever have this issue? It'd be great if you could share how you finally turned yourself into this ironclad human.

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Posting as :
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I hate to give such an unsatisfying answer, but it just sort of happened. I used to take every no and negative interaction personally, and it crushed my self-esteem. Over time, though, I just stopped caring - experience it enough times and eventually you realize it's just part of the game and get desensitized to it.

OP, how’s it going?

I have been in sales so long and I hate letting people down or when they are mad. I have one customer recently that is angry with me because 1 of his products is delayed and the product install is now delayed a few weeks. I’m very frustrated where I work right now and honestly it’s making it easier for me to say oh well this is the situation I didn’t create it I can only do so much. If I had to have answered this last year I would have been bending over backwards to fix something that really couldn’t be fixed I have been in sales about 30 years .

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