I've never heard of using AI in HR. I guess key benefit is speeding up recruitment through automated resume screening, but a risk is the potential for bias if the AI is trained on flawed data. Can the benefits outweigh the risks? What are your thoughts on AI’s role in HR?

AI is a tool that can be used in HR, shouldn’t be handed over a task without any oversight, though. Bias is a huge flaw, hence why it needs double-checking. Workday has a lawsuit over that right now.

We've used ai to clean up emails or communication prior to sending out to the masses. It is helpful there.

Someone recommended that I listen to the newest episode of the Wall Street Journal podcast, they talked to a guy who is suing over the use of an algorithm in assessing job candidates. I plan to listen to it at some point over the weekend. All the hype around AI has it solving a lot of problems, but I suspect that clumsy implementations of it will lead to a lot of problems in the next few years. Upper management always has this fantasy of using unpaid robots to accomplish a lot of tasks, but we're going to be hitting real limits on that.

The risk is real, but bias already exists in human recruitment. At least with Al, we can audit and adjust the algorithm. You cannot do that as easily with people's unconscious bias.

AI in HR makes my life and the department's work so much easier! I use it for everything you can imagine. It doesn't do it all or do it 100% but it gives you a great start! We do have screening questions that we set up to help weed out unqualified candidates, and also rank the candidates based on their skills and qualifications. We always double check though. It honestly works well as we've setup. We've also taken top candidates and asked AI to tell us who the better fit is for our position, based on the content of the resume as another check (removing any/all personal information of course.) We also used AI to help develop competency, behavior-based phone screen and interview guides for each position, also to spruce up our job postings and help make them more attractive, etc. You name it, we've used it and I definitely encourage all HR professionals to get comfortable and skilled with using it in their roles (it will only help)

I think it could have a limited, supporting role but shouldn't take over any of our jobs. Not just out of self-preservation, but because it's not fair to applicants to be screened out because they didn't appeal to a robot enough.

It’s a useful took that can be used to help you draft up policies, documents etc. You always need to read through them thoroughly before sending out though - I have known AI to make a couple of mistakes before. But with some tasks you do just need a human to complete.