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i had faced something similar with other organisation.
Did he inform prior DOJ that he would not be able to onboard ?
Try to get this corrected with HCL and have all the conversation via email.
If they don't reply, raise a grievance on epfo portal. They would provide you with some HCL tech poc .
Also, would suggest to get this sorted as in future it might create issue in BGV.
They would probably not remove record from service history but will add date of exit with same date of joining.
How does this happen? Isn't HCL following direct onboarding at location and not virtual onboarding right? Then how did they create the credentials?