Stayed at a bonvoy property 15 nights over the last couple months. Each time under a group rate that my company paid. They paid for the room, but my app said I would get the night credits. I haven’t gotten any of them. I have screenshots of the app saying I would get them. I reached out to CS and was escalated to a manager who explained that the app doesn’t actually know who’s paying and if I’ll get points/nights. Anyone dealt with this before? Don’t need the points, but want the night credits.

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It depends on how they register the rooms. While you can enter a confirmation number into your app, Marriott specific terms restrict loyalty awards from stays registered through certain third party services. There's nothing you can do. Their terms are service outline these things and they'll always revert to those policies regardless of what your app showed.

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Thank you. I understand when it’s a third party service, but these reservations were done directly with Marriott. That’s why I think I should still get the night credit. I’m totally fine not getting the points as I didn’t pay for the stay itself.

Probably good chance your company negotiated a lower price by foregoing the night credit eligibility in the rate.

Right, but the app said I would get night credits for the stay. I’m wondering if I have a case to push back on that given their messaging.

You won't get anything if you didn't directly pay for it. Happened to me (firm paid for room, i deposited $150 at check in with my card; reservation is on the app) and escalated it but apparently this is very clear in their terms of service.

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