UX is shifting from just UI to fixing internal workflows weighed down by tech debt. AI can help, but only if we first design better systems. That takes more than strategy. It takes empathy and a willingness to listen. These broken processes are tied to real people and real stress. How can UX leaders reduce friction and automate wisely, without losing trust or jobs along the way?

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By helping identify, and solve for, broken processes & resultant stress?

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