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For number two, I usually say let me check internally to make sure we can accommodate that request and get back to you! And I try to sound excited like I’m not shooting down the idea, but also make it known it’s not in the SOW.
For number 3, I let them know I completely empathize with them, however the client is very adamant about the specific request, I thank them for their expertise and apologize for any inconvenience it may have caused them.
For number 4, I try not to apologize to the cli
Honesty is always the best policy. If you don't know the answer to something, say so and promise to find out and follow up.