What are lines or phrases that you’ve found helpful to use in:
1) contentious conversations with clients
2) conversations with clients regarding feedback/an ask that you’re unable to commit to without connecting with others internally
3) situations that creative is pushing back against creative feedback that we don’t have room to push back against
4) instances that timelines/meetings have to be pushed due to internal agency delays

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For number two, I usually say let me check internally to make sure we can accommodate that request and get back to you! And I try to sound excited like I’m not shooting down the idea, but also make it known it’s not in the SOW.

For number 3, I let them know I completely empathize with them, however the client is very adamant about the specific request, I thank them for their expertise and apologize for any inconvenience it may have caused them.

For number 4, I try not to apologize to the cli

Honesty is always the best policy. If you don't know the answer to something, say so and promise to find out and follow up.

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