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Used to work as a legal assistant about 5 years ago, and now work as an attorney, so I feel like I can chime in.
I feel like part of it is that support staff tend to feel under appreciated. Some of the attorneys I worked for were never in the office, whereas I was required to be in all the time, which sucked, so when I felt like they didn’t care at all about me and already made way more money than I did, I felt less motivated to work hard for them. However, the attorneys I worked for that got to know me personally, didn’t give me fire drills, and respected my work life balance were ones I worked the hardest for. So maybe you could try to work on getting to know your support staff more or take them out for coffee? Just a thought.
We are overworked for what we are paid. Attorneys treat us either like furniture and ignore us, or scream at us for things we don't control. Our emails and reminders are ignored until a deadline is missed, and that is our fault. We are blamed when something goes wrong, but get zero credit for any success the team or office has. We are treated like we are disposable and interchangeable, except that you can't actually run a law firm without us.
If you want me to put your assignments ahead of the other 25 I have backed up, appreciate us. Bring us coffee. Talk to us like people. Also, if every staff member seems to be lazy and rude, maybe think about what (and whom) all those interactions have in common. Just saying.
I triple this post! Well said. Attorneys, just appreciate your staff that’s all we really want. And maybe some good free coffee and a thank you from time to time!
@Senior para: or maybe we didn’t time and/or money for law school!
They're probably underpaid. I've never known anyone to go above and beyond when they're underpaid 🤷🏼♀️