Yesterday, someone tried to use a screenshot of an online coupon code inside my store. They held their phone up to the scanner and kept trying to make it go through, and then they got upset and yelled at me because it wasn't working. I tried to explain that digital codes like that one need to be entered online, but they left without the item they had so desperately wanted to purchase 5 minutes before that. 🤷

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At least once a day, I'll have someone try to force their credit/debit card with insufficient funds to go through. I stay calm while they insist that they have plenty of money in their account, and it's somehow my fault their card's not working. Unless they storm out of the store or behave like a total Karen, they'll either call someone to bring them another card or go get cash somehow. But most of the time, they leave empty-handed and are still convinced it was somehow all my fault.

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