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Account / Client Management

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A community for professionals at brands who manage accounts
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Looking for advice! Ive been with my company a few years now, and although I’ve been given multiple salary bumps I still don’t feel like I’m being paid fairly for my workload. The raises I got were on… more

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Need advice! I’ve been in my current job for a few years now and have been passed over for promotions for external candidates a couple of times (this is a trend in my organization). Add insult to inj… more

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Any account management/client services folks that have made the shift to customer success roles? I’d love to know pros/cons.

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What’s an average salary for a Director of Influencer Marketing? I’m interviewing for a new role and worried I’m underpricing myself. 5 years of experience in this specific industry, NYC based - appre… more

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Anyone interested in a new gig at a major private CPG in Sarasota? We’re hiring for a senior account lead on the communications side, and can’t seem to find a resume for anyone with the chops to handl… more

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Hi, I'm looking for advice on what the best CRM platform is that has the best marketing capabilities but also integrates with Zendesk. We currently use Zoho, but it is seemingly impossible to desi… more

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Any particularly effective strategies to manage client asks to treat everything as a zero markup pass through?

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My teammate is leaving for a new opportunity soon and I will be floating by myself for a few months. Would anyone be able to provide me with any solid books that pertain to our field? I'm open to … more

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Any advice for dealing with a client who is chronically late to calls or blows them off entirely? I don’t even get a courtesy note about running late or having something come up. I’m getting annoyed w… more

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I am an Account Executive and work in the programmatic team as part of a wider agency, but I’m not sure this is where I want to be. I want something more collaborative, creative, and less to do with n… more

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Are other agencies on promotion freezes due to Covid19? Our company has cancelled this quarter's promotion run (we can only get promoted in April or October each year).

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How are you reporting on SEM/AdWords results to clients? Are you including it in your paid media (display, social, OTT, etc) reports or SEO reports? We have always included it with SEO conversations, … more

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Anyone have experience in customer success at a company with a self service, usage based CS model? Would love to pick your brain.

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All, Which platform would you recommend for a CRM when it comes to effectively and efficiently marketing your value proposition, Salesforce or Microsoft Dynamics?

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What’s an average starting salary in Digital Marketing for a recent college graduate with 2-3 years of internship experience (in marketing)?

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What’s going on with the lack of Associate Account Exec/Junior associate positions at agencies?

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Looking for an AE in DEN. Agency experience a must. Can mentor the technical side but must have the right soft skills, strong work ethic and motivated to build their career. DM for more info.

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Hey y'all - I've been on the brand side last few years (start-ups) doing strategic biz dev but now I'm looking to go back to a freelance account role in an agency. Any leads? Preferably in… more

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Thinking of moving from Brand side to account manager/supervisor at an agency - any recommended agencies in NYC? Any advice on the switch? All advice welcomed!

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What's the salary for a Senior Media Manager with four years experience?

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Why does it feel like we walk on eggshells every time we give feedback.

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Women in the ad world: When a client who is more senior than you says something sexist and offensive in a meeting how would you respond? Do you confront the situation or move on to save your job?

Working with big coffee and chocolate brands. Seeing more media stories about supply chain child labor. Not sure if/when this will become an issue with customers- anyone dealt with this before?

Taking on a client that targets teens and wants to be big on Gen Z social media (e.g. TikTok). Don't know where to start- anyone in touch with Gen Z trends and have advice on how to get up to spee… more

Client wants to delete their Facebook page for ethical reasons. We explained it would be bad for business but they don't care. Anyone had a similar issue?

Client ordered catered lunch for a day-long workshop I led. Three people on my team got sick after lunch and I had to finish the workshop alone. Client denied responsibility- not sure what to do

Flew out the morning of a big client pitch instead of the night before. Massive storm delayed my flight and I missed the meeting. Lesson learned fam- always fly out the night before!

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Signed a new client and then went to celebrate with my boss. The waiter tripped and spilled wine all over my white shirt. Had to drop out of another client meeting directly after- so embarrassing

Love seeing more socially-minded ads from companies like Gillette and Nike but frustrated when their behind-the-scenes policies don't hold up (e.g. Nike). What companies really follow through?

Looking at the marketing campaigns of the Democratic primary candidates so far- list your favorite and explain why

Researching new CRM's, including Zendesk vs. Salesforce CRM- looking for pros and cons from personal experiences. Thanks

Was sending photos of my cat in his Halloween costume to my friend group and accidentally dropped them into the client group chat. Old-school CPG client lead was not amused. Turns out he hates cats

Love it when I'm presenting in a call while I'm on the train and my computer loses the connection…took me five minutes to reconnect. Nothing like falling on my face in front of the account lea… more

Has anything really changed since the repeal of net neutrality? So far it hasn't been the catasrophe people were freaking out about- or maybe I'm just not seeing it

Just got out of a meeting with a client. Talk about uncomfortable- they'd fired their director that morning and he ran in screaming at the team. They ended up calling security to kick him out!

Social media peeps can we please stop with all the algorithm changes? Just got off an hour-long call with a client panicking that their Facebook page is going to break

Done with the East Coast, planning a move to the Bay Area in the next year. What company would be the best to target coming from Comcast?

Looking to make a career move. Pros and cons for going into the music space- go

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