Community Managers

Im a marketing director currently and applied for a role as a community manager but was immediately rejected leading me to believe the skills or certifications didn’t match well enough to get through … more

I did not even know something like this existed until I was in college. Most people I know didn't know either, I feel like it's always a bit of a brain explosion for people but then makes all … more

What is a false idea about community management?

I feel like I spend so much time answering emails and phone calls, surprisingly. What do you find that you spend the most time on every day?

It seems like I am putting in 60-hour work weeks. Don't get me wrong, I love my job but I am feeling stretched thin. How many hours is everyone else working per week?

I am fairly new in my position as a community manager. Are there any online courses that you would recommend I take to expand my knowledge in the area of community management?

I am using WIx Forum right now but is there any better cm software out there?

I received negative feedback about the management of my community the other day. I was completely taken aback because I have never received criticism in my professional line of work. Also don't kn… more

A member reaches out to you with a suggestion for a new feature or aspect of the community. How do you evaluate the idea and decide whether or not to implement it?

If you could describe your role in one or two words what would they be?

Can someone explain to me the value of Discord in detail?

Some of our members are becoming increasingly negative or hostile towards others and would love any insideer advice on how to increase more positivilty and avoid this becoming a toxic landslide.

Who here is using a social media strategy to drive growth etc, and what platforms have you found to be most effective?

We have a community member who is consistently posting off-topic content. I don’t want to shut them down but have considered reaching out to them or maybe even adding some community guidelines.

Have you had any success with mentorship programs in your org for community management? I feel like this would really help refine things more.

I'm struggling to grow a nascent community that is pretty essential for us. Can you share some effective strategies for attracting new members and increasing visibility vs. having actually good co… more

What are some of the things you've found to most useful for retention specifically?

I've started to see more and more burnout among community managers especially while things are so haywire in the world. Users taking general anxiety out on each other and all that, even sometimes … more

Interested in creating more opportunities for users to connect and build relationships with each other. Any ideas here?

Anyone run a rewards program to incentivize participation?

Also on a moderation note, we're struggling to keep up with moderation without other areas suffering. We might need to hire someone.

I'm concerned about members sharing misinformation. What are some things that might help with this without feeling like we are over-monitoring?

We're seeking to improve the diversity and inclusivity of our community and I would appreciate any real advice about how to make a more welcoming space in a more subtle inclusive way. As in make r… more

More and more of our members are not adhering to the community guidelines. Advice on how to reign people in?

I'm struggling to increase weekly engagement. What have you found effective in getting more active members and/or more members to participate a little more?

how can I calculate my delinquency percentage?

I work in the telecom industry & I learned from users that loyalty is hard-earned in this space. If our call quality fluctuates b/c of an uncontrollable natural occurrence or if the users can find… more

I wanted to share a thought with you, to remind our important role as community managers. I have been reading tons of suggestions about community engagement & email marketing recently, and I have… more

I am a new Community Manager and I am trying out a couple of recurring posts to give everyone something to look forward to each week, to have a low entry barrier for those who are chat-shy, and hopefu… more

We’re an environmental and social impact community and I’m looking at how I can build partnerships with Universities and educators who offer upskilling and knowledge sharing around these topics. How h… more

I’m managing a community that’s right around a year & there’s a clear sense of community forming, which is great! The problem comes from an anonymous survey I posted where multiple members touched… more

Are there good examples of communities that have succeeded in getting revenue from outside sponsors or even advertising? I like the idea of finding ways to support good communities out there as a mean… more

I’m looking for examples of subscription communities - members either pay monthly or for an annual subscription to gain full access to your online community. I’m doing research for a for-profit media … more

We have a new successful weight loss community. Recently we created a gamification platform, awarding points for certain behaviors. Posting, commenting, receiving comments etc. We gave away a scale to… more

I recently watched Richards's webinar on Community Driven Impact. Average Member Impact was mentioned as an effective way of measuring engagement in the community. I just wondered how many respons… more

WhatsApp’s finally recognizing that people use the chat app as more than a personal communication tool… How do all of these new features stack up against other apps? (Slack, Discord, Telegram, communi… more

We're updating our online community experience and introducing upvoting and downvoting on posts. Pondering a few questions and curious to hear your advice or experiences: Why did your community de… more

Are there any great Community platforms that are also great Conference platforms? There are plenty of great standalone vendors for either Community or Conference. But there is a significant drop off i… more

I want to conduct Ask Me Anything (AMA) in our Community. I have a few experts in our community who is willing to participate. However, I am confused about the process to go about it. How long should … more

What was the longest-lasting online community in the world over the years? What tactics do they use to continue the engagement?