I am fairly new in my position as a community manager. Are there any online courses that you would recommend I take to expand my knowledge in the area of community management?

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Depending on your kind of community, I would suggest a Safeguarding course or Conflict resolution. Online harassment is so prevalent and knowing how to recognise and stop it could be vital for a healthy safe community.
In the UK, the NSPCC does a good online course for Safeguarding.

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Are you familiar with Udemy? I've liked all of the courses I've taken from them. And they're super affordable too!!

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I definitely recommend taking online courses to expand your knowledge in community management. I recently did a course myself that really helped me gain a better understanding of the role. It was very informative and I found the instructor to be very knowledgeable. I would definitely recommend looking into online courses to help you get up to speed on the role of a community manager.

Can you share what this course was called or any info on it?

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Additional Posts in Community Managers

I feel like a big part of what attracted me to community management was spending so much time in online communities myself. CMs, are you active in communities other than your own?

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How do you make sure you are keeping the brand voice consistent?

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I have a bit of experience doing social media management with online businesses but I’d like to try out working with local businesses in my area. What are some good strategies for doing cold outreach, and what kind of services would you offer to entice them to work with you?

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How long do you give an initiative before accepting it didn’t work out and it’s time to try something else?

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Moderators/managers for virtual communities actually have a pretty difficult job because the rules for posting have to be interpreted, there are very few hard and fast absolutes in this profession

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How did you get started in your career as a community manager?

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I just left my job where I managed a community of 20-somethings and am about to start managing a community of people in their 40s. How different will it be?

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Are community manager conferences worth attending?

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Nobody asked, but here I share the best 5 tools that will ease your job as a community manager:

👉 Canva
👉 Hootsuite
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👉 CapCut
👉Qoob Stories

Would you add or change something?

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I’ve been thinking about starting a blog for community managers. What topics would you like to see covered?

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I'm thinking of experimenting with some incentives to increase our community's engagement. What incentives have you used in the past that have been successful?

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We have 3K followers but our Facebook posts are getting almost no reach. Help?

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I’ve started a new job and though they have a community, it has been stagnant for a long time. Would you face the change directly with a “we’re back!” style post, or just increase the activity without acknowledging the absence?

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Do you allow the community to discuss your direct competitors?

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