Customer Support

Knowing how difficult it is to be on this end, what kind of customer would you describe yourself as?

Whenever a user threatens me with the, "Escalate this ticket or send it to someone who knows what they're doing!" These days I'm tempted to unassign the ticket and leave it until som… more

What's the most frustrating thing about your job? Mine is having coworkers stopping me in corridors for little requests. Then they're pissed off if I don't do it because I forgot. After all, they never put … more

If only customers could stop yelling at customer service reps for shipping delays. Unless they work for one of the postal couriers, you are directing your anger at the wrong people.

Ever been told at work that you go "too above and beyond" for your customers? I handle escalation for returns/repairs and complaints. I took 25 minutes to dig for a customer's order info… more

A customer called our store complaining that I was rude when she came over. She didn't realize it was me on the line. Awkward. I just told her it would be dealt with appropriately, hung up, and ha… more

Dealing with email complaints is usually interesting but frustrating at times. Some customers write me a novel as a complaint and share completely unnecessary information like their life story leading… more

My colleague (40) finds it offensive that she's directly reporting to me (32), yet she's older. I have the experience and the skills to do this job; why should age matter? Apparently, she was … more

Considering this is such a ruthless industry to its workers, what prompted your decision to join customer service?

What's your standard response for a pissed-off customer? I need a replacement for "Thank you for the feedback. We will share your frustrations with our leadership team." Lol.

One of the best feelings in the world is when someone tries to go over your head only to have it blow up in their face when upper management has your back. My boss is great that way. She knows she has… more

Considering this is such a ruthless industry to its workers, what prompted your decision to join customer service?

What's the pettiest customer issue you had to resolve at work? Especially if you are the last stop for any problems.

Emails after a weekend, huh? It's funny that people don't know that only a few of us work on weekends and they'll get a reply ON MONDAY.

Why do some users choose to lie? If you are chatting with a company, the next person you chat with can see most of that chat if you're logged into an account. So please, don't lie to us becaus… more

Customer support has always been seen as a cost item when in fact, it creates trust and loyalty. Funny how most big companies forget that.

I try, guys. But I am AWFUL at understanding people with thick accents. My supervisor told me I had to develop better listening skills or find a new job.

TGIF, amiright? I'm planning to spend my whole weekend talking to NO ONE!

I hate getting calls that go like this: I'd like to cancel my service. Wait, you aren't going to offer my a discounted rate or other perks for threatening to cancel my service? TANTRUM.

Listen, I'm not saying I've gotten a coworker to repeat exactly what I already said to a customer when I was asked for my manager, but I'm not not saying that either.

Do anyone else's call center have a "pet wall" where you can post a photo of your pet to look at when you get stressed? I find it incredibly depressing.

My company is outsourcing my job and I need to find something new. Anybody know of openings in the Twin Cities region? Or, better yet, and wfh positions?

Needing some support and happy thoughts today. Please send animal memes.

How do you unwind when 95% of your life is other people talking? Customers? Talking. Coworkers? Talking. People on the bus home? Talking. Kids? Talking. Wife after kids go to bed? Talking. I'm so … more

Do any of ya'll get the warm and fuzzies when a customer remembers your name at the end of a call?

I guy just tried to hmu for my # while I was talking him thru a wifi reset. And he talked about his WIFE while I was on the call. Wth is happening?

Welp. I quit. I'm out. Customer support is not the life for me. How can I take the "skills" from this job and make them look transferable on a resume?

Jumping off another post I just saw: how many peeps here are stilling working from home? I thought everyone was back to the office.

Who is the kookiest person you've talked to recently?

Does anyone here work for Spectrum? I've never really done call center work before, but I just got a billing support offer from Spectrum, and I'm trying to feel it out.

Has anyone made a career out of customer support? Or is it more just a stop along the way to another career?

I've been transferred to a new location and I'm really going to miss some of the customers. Coworkers... not so much. LOL

Our latest manager is taking micromanaging to a whole new level. I've seen this kind of thing before, he's going to burn himself out. I kind of wish I could warn him but don't think he'… more

Store manager says I'm always first cashier because I'm "really good at customer service," but everyone else gets to take on other projects and I want to as well. It doesn't make… more

My coworker basically ignores my questions about how to help our clients, but she walks over to the newer gal's desk and explains everything patiently. I don't know how long I can handle this

It surprises me that people think we don't notice when they are trying to shoplift. It's pretty easy to tell most of the time, people are nowhere near as sneaky as they think.

A common problem: someone wanders around the store sneaking things into their purse, then they ask for the bathroom key and throw away the security stickers. Why won't the manager do anything?

One of the cashiers has a fling going on with a customer and she always insists on being the one to ring him up. She gives him her employee discount. Should I say something?

I'm a cashier who developed an allergy to the cleaning chemicals. The store manager said she was cutting my hours because of this medical condition. Isn't this illegal?

In a perfect world, managers wouldn't have favorites, but we all know that reality falls far short of that goal. My supervisor dislikes me no matter how hard I work. How can I win him over?