My colleague (40) finds it offensive that she's directly reporting to me (32), yet she's older. I have the experience and the skills to do this job; why should age matter? Apparently, she was eyeing this position, so I kind of empathize with her. But to verbally point out her displeasure to other people has made the situation weird. Has anyone been in a similar position? (head of customer success)

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Yes, I was promoted two weeks ago and everyone on teams except one person has been here longer and trained me, but I am older than most. Have a one on one with her, truly empathize and ask if you can utilize her *knowledge, skill, etc to help you with the team. Buy in from team with smooth it over

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Yes, I have been in a similar position. I'm also the head of customer success at my current job and I have a colleague who is older than me. We have a great working relationship, but I know it can be a bit uncomfortable at times. To address the situation, I make sure to speak to her with respect and to acknowledge her expertise and experience.

The key is to create an environment of mutual respect and open communication. By doing this, you can ensure that your working relationship remains productive and professional. Good luck!

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