Our latest manager is taking micromanaging to a whole new level. I've seen this kind of thing before, he's going to burn himself out. I kind of wish I could warn him but don't think he'd listen.

What is your approach to working with high risk clients who tend to be combative and resistant in your sessions?

I think there should be more males caretakers in this world. Some of my clients just feel more comfortable with a guy and it's kind of sad how often they say I'm the only male they could find.

Going through personally traumatic phase where the partner has some personal axe to grind. Client, others are happy but the partner is just out to humiliate me.

Is it just me or do your white corporate colleagues act almost scared of you and unsure how to interact? I’m a medium sized woman, polite, introverted. Makes no sense

If an employee files a complaint about workplace behavior, do you treat them differently? I'm faced with reporting an SM for bullying and finding it near imposible to believe that it won't (cont'd)

Random question, my boss wants me to become a notary so I can handle notarizing all of the official documents myself. Has anyone else been asked to do this for their employer? Is it ethical?

How do you get through to a client who doesn't get the cultural references in your work because they're too old and frankly uncool without saying "hey you're old and uncool, I know better"??!

Have you ever actually let loose on a customer? I think about it almost on a daily basis but I’ve managed to keep my cool so far

Confession: I have a dirty mouth and serious swearing problem. I'm that coworker who constantly mumble swears and dirtiest words just flow off my tongue. No ones complained yet. Should I be worried?

Have you ever yelled at your coworker in public?

As we return to the office, does anyone have a recommendation for a leather briefcase?

How on earth are you guys getting into these AMD calls for 5/1? The theta is scaring the devil out of me. I almost went with the peer pressure yesterday and then backed out (I am bullish in AMD)

So grossed out by nasty old man (triple my age) at the client. He came over to where I sat to discuss an issue and his hand "accidentally" falls on my lap! I just got up and walked away

Scheduling added another S3 (my level) to my engagement but acting as a manager, while I’ve been on this engagement for a few years and getting great reviews. My ego is shot and I’m insulted. Advice?

What do I do if I’ve only worked one job (the one I’m currently at) and another company is asking for references? I could do professors from college but not sure if that’s a good idea. I wish I could give my current manager’s contact but I don’t want her knowing :/

At what point do you fire a client? I have a 49 yr old client w/drawing $50K out of a $72K IRA (trad) to “pay off her home”, a move I completely disagree with/advise against.

What’s your take on working along side a team in marketing but barely any of your team enjoy the social present, let alone having actual social accounts. I’m totally respect people who want to keep their personal life private, but not knowing what the hell is trending while holding a role that deal with social media contracts everyday and giving others opinions, that’s what I’ll have problem with. Thoughts?

What are some coping strategies if you don’t like your current team (an indecisive manager, some catty colleagues). Tried addressing it carefully but seems like they are who they are... (cont’d)

I am a 30yr old with a masters in finance and bachelor in Econ but I feel like I am not doing what I can to continue my education. I barely read but know I need to. Any page turning book recs that can get me start reading more?

Where can I see the reviews post manager discussion?

I am a ServiceNow Developer and want to switch the domain. Confused about which one to choose. Can any please suggest some good domains.

Tmrw is my joining date with optum when will I receive joining formalities and onboarding procedure

Is optum calling employees back to office? Junior level in gurgaon

Hi fishes, after completing 3 months probation, after how many days we get the confirmation ? Even we get the confirmation or not ?

How’s litecoin doing? Thinking to invest in it.

I've got a YouTube channel about all things crypto and trading. It is primarily an educational channel, rather than one that is specific to investing.

Please post video requests here. (Continued)

BTC versus ETH as speculative investments and why? Looking to pile in about 20k

Sorry, haven't been active here. What are we buying these days?

Can anyone describe the overall competitive landscape of strategy consulting firms in SEA region?

Best place to buy a used car in NOVA? Any and all suggestions appreciated

Hi Fishes,
I have total 2 years of experience as a ServiceNow Developer. I am planning to switch from Accenture to other organization but I am not sure which offer should I take?

Infosys Or Wipro - having the same offer around 12 lpa

Which of the above organization will be a better for learning and growing opportunity as a ServiceNow Developer? Which one of the above is better?

Best custom handmade Italian dress shoes?

I had been planning to be a Rising Star 🌟 forever, but fishbowl had other plans for me 🥳🥳

Is getting into ARK funds at today’s price a no brainer or still risky? Currently in VOO/VTI and Vanguard mega cap MGC/MGK. I don’t want to fall under the belief of historical performance guaranteeing future performance, but ARK is so appealing

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Hi fishes, do you get paid by the hour or receive a salary?

Are you worried about how quickly AI support is growing?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Do you ever get overwhelmed by the number of software programs you have to use at work?

How to stop customer service from ruining your day?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

Tell me a feel-good story from work that will restore my faith in humanity.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Managers, how do you help your customer support team avoid burnout?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Any suggestions for how to find a fully remote customer support job?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?