Considering this is such a ruthless industry to its workers, what prompted your decision to join customer service?

BLUE YONDER OR EY INDIA Where to join? My priority are work life balance, self growth. Salary is same for both. Genuine suggestion needed.

Open question to all GenX people who are having less than 3yoe and shifting constantly company,
1. why your not able to survive in a company less than a year and looking for higher packages which is not relevant to your experience.
2.just having latest tech stack is enough and not enough capable experience to handle the critical issues.
I would like to understand this things

Anyone hear of a patent attorney going to an investment bank, hedge fund, or venture capital firm?? Considering a change. Thought I could use my skills to help investors analyze and valuate companies.

So, how are you guys going to study for the CPA Exam during busy season?

Hi, anyone Interested in Sailpoint IdentityIq Associate Certification??

Hi Fishes,
I am new to EY. What is EY GDS promotion policy in general?
Where can we get those details to check the required and expected things to go the next level?
How many levels in Staff? What is the min YOE is required to be a Senior?
How many months/years minimum we need to spend to be eligible for promotion (ex: minimum 1 year a person need to spend on one grade like that)

Any recs for insightful and well written books on entrepreneurship? Friend is trying to launch his own startup so I’m thinking of sending him a relevant book as part of a thank you gift

What would be considered great operating exit ops at startups coming from VC?

I am in a tech IC position. One of friends switched to FAANG by converting the profile to consultant profile. The friend who might have less tech knowledge than me is now in FAANG and earning more. If the end goal would be that the friend might one day be a product manager and me an engineering manager taking instructions from the same friend, isn't consultant profile an easier path to growth. I had been practising DSA for years and the competition is only ever growing.

Is there anyone who became an architect without experience as software engineer? I currently work as solutions analyst and my goal is to be a solutions architect. Is it possible without having software engineering experience?

First time poster here!

After spending 4 years as a mid-level ops manager, I tried to break into HR through talent acquisition. Now after 6 years in TA, I've had a hard time getting out of it. My goal was always to get into a more broad HRBP position, but I've since worked for smaller orgs without a solid HR career path. When I ask about my career goals, they keep telling me, "Soon!" Or "Maybe in 6 months!"

I'm testing SPHR in June. Any advice for securing the type of role I'm aiming for?

Hi Fishes,
With overall 8+ IT experience and 4+ java development , how can Professional scrum master (PSM-1) certifications will help in
1. Enhancing technical profile
2. Career growth
3. For better salary package?

Is it worth it to transition out of comp & benefits in to an HRBP role?

Hey fishes,

I am working as a cloud engineer (managing enterprise cloud for the organisation), some common things I am working on right now are, setting up cloud governance framework, implementing guardrails, enforcing policy etc. I want to switch into cybersecurity expert (specially for cloud) can anyone guide me though the path, the dos and don’ts etc.

Thanks in advance 😀

What do you think about working for a defense and space contractor? I currently work at a large space contractor and it’s awful. I legit haven’t learned anything (maybe 3 things and they are very minimal and not really anything) in the couple of years I’ve been here since everything is so controlled and thinking outside of the box is a no no.

Any advice on how to transition into healthcare IT without experience? I have a MS and MPH. Burned out on patient services roles. Hoping to make a transition before the year out. Actively seeking new opportunities.

Hey Partners! I accepted a position at another firm and was bumped from manager to Senior consultant level. Could you give me some advice on 3 key things I can focus on to help me re-advance quickly?

I would like to transfer my career to Healthcare Data Analytics. I’m gaining my data analytics certification by the ending of November. I’ve also worked and still currently working for great healthcare company’s. I also have lots of great healthcare data experience. My only concern is no degree. What can I say to recruiters that will WOW them or replace the fact I have no degree because that’s what most of these company’s require.

As a 20+ year lawyer with no big law experience (smaller and mid size firms plus government and in house experience), would a BigLaw firm even consider me? Perhaps an of counsel position? Even a senior associate?

What is the best way to reach out to your in house agency ? I want to share our call for artists . Do I have go through HR? Or is there a place I can simply post an announcement ?

Any resources out there to find great up-and-coming photographers, stylists, set designers etc, in LA?

TFW you win a pitch but your heart drops because you realize you actually have to work on that shit now

anyone else find the title “copywriter” to be redundant?

I have a meeting tomorrow to sit down and network with an MD mentor. Anyone have any good conversation topics/ questions? Trying not to appear green and naive...

Anyone know how much a counsel at Davis Polk gets paid?

Any thought in working 3x12s a week vs a typical 5x8 or 4x10? I am working 3x12 and have to work some weekends and I am not sure if I like it. I am 25yrs lmk maybe I am just young? Thoughts?

Is breaking into equity research/coverage teams as hard as breaking into traditional advisory/M&A IB being from a non target school with a non finance degree?

Any recommendations for Tennis lessons here in Austin? North or downtown (but any recommendations works)

Should all the on-site interviews have a feedback of "hire/ strong hire" in order to proceed to HC?
What if one of rounds was not up to the mark?

I am an Oncology Clinical Research Coordinator with 15+ years of experience. I have program management and pharmaceutical manufacturing experience that gives me additional unique experience. I am wanting to get into the Clinical Trial Management/ Research Management role and am having no luck. Currently working for UW in Seattle. Pay is stagnant, grossly understaffed, commute is terrible, but the benefits are great. Any suggestions on CTO that offers great benefits and competitive salary?

Will augmented reality become successful quick enough to keep human workers in the factory, or has advanced robotics progressed enough that full automation is already the answer? 🤖

What is the best app for simple to do list and reminders? (Now that wunderlist is gone)

Has anyone found the AWS Cloud Practitioner Certification to be helpful for people in non-technical roles? Any experience in how potential employers view this cert would be greatly appreciated!

Those who recently joined ARA how was the transition? Any advise on what I can look/research on now to help on my first couple of assignments?

What are the biggests costs involved in starting a veterinary office?

What’s a “science fact” that gets shared around that is very much not true?

Hey all, having issues with interviewing this year. I’ve been passed over every opportunity I really want and I’m unsure how to regroup and move forward. I’m really trying to break into method development roles and I haven’t had the opportunity to do so with my analytical experience. A lot of my HPLC and LCMS experience is with already established methods. Any tips?

Any good rec’s for mens jewelry companies? Ie gold/silver bracelets and rings?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

How do you prevent the negativity of your job from impacting your personal life?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Will the customer support future be led by chatbots or will we still be necessary? lol

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Are you worried about how quickly AI support is growing?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

How to stop customer service from ruining your day?

Tell me a feel-good story from work that will restore my faith in humanity.

Hi fishes, do you get paid by the hour or receive a salary?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Hiring managers, what do you look for as you’re going through resumes?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Managers, how do you help your customer support team avoid burnout?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.