{ "_id": "62e829d803e4260027b5d3b9", "_isBlocked": false, "creationDate": "2022-08-01T19:30:32.039Z", "categories": [], "description": "A bowl for all customer support professionals to connect, share, and vent!", "relatedCrowdIds": [ "5787dd60a3f35c130082b851" ], "fishIconColor": "5e4ec8", "hideNumberOfUsers": false, "iconUrl": "https://dslntlv9vhjr4.cloudfront.net/crowd_images/customer-support_NzBJC.png", "rectangleIconUrl": "", "isLocked": false, "isCommentsEnabled": false, "isPublic": false, "handleUrl": "customer-support", "isVisible": true, "name": "Customer Support", "networkingEnabled": false, "numberOfNetworkingUsers": 7, "numberOfUsers": 4824, "requestToJoinSettings": { "isJoinReasonRequired": false, "shouldRequestPhoto": false, "isMultipleChoiceEnabled": false, "multipleChoiceQuestion": "", "multipleChoiceOptions": [] }, "roomEnabled": false, "type": 2, "background": { "from": "BDC01A", "to": "FFAE98" }, "bowlType": null, "joinMode": 0, "suggestedIndustry": { "_id": "5787dd60a3f35c130082b851", "name": "Sales", "iconUrl": "https://dslntlv9vhjr4.cloudfront.net/crowd_images/oDF0DCU9s29Uo.png", "crowdIconUrl": "https://dslntlv9vhjr4.cloudfront.net/crowd_images/zVyZGZ5O2oqsc.png" }, "noIndex": false, "lastView": "" }
A bowl for all customer support professionals to connect, share, and vent!
Sign up to access more conversations in this bowl 🔑

I've been in the customer service industry for about 15 years.
I'm thinking of changing my course.
Do you have any views about what is most important to study in this changing world?

Hi, I have 15 years of experience in Customer Support. I was last leading a team of non voice customer support for online jewellery and fashion accessories website for USA market. I am now looking for… more

like

Hello,

I have over 10 years of experience working in the IT industry..skilled in Customer Experience, Contact Centers, Software as a Service (SaaS), and CRM/CSM.
Hence all my skills I am still struggling since se… more

like

Anyone have recommendations on company’s that hiring remote customer service agents?

like

How to check on creator application

like

I recently joined fishbowl and am trying to unlock all the different settings. I was wondering how to explore anonymity options. Is this simply changing my profile from "Student" to another name w… more

like

Hi - I like displaying my position/role title, but not my full company specific (easily identifiable and not so anonymous) title as it appears from my LinkedIn account. Is there a way to delink my Lin… more

like

Is there a way to unblock someone I blocked from dms?

like

I posted with too much personal information and can’t delete the post. Can someone please help me. I doxxed myself

like

Hello guys! I’m our contact center, we’re facing a lot of complaints on CSAT responses for bad English and not being able to understand the agent. For context, we hire primarily from the Philippines, … more

like

Little rant - I have over 10 yrs of customer support/service/engagement experience.Would someone explain why when you're only paying $13-$17/hr you're doing an intense interview and then sendi… more

like

Hello. Looking for fully remote customer support roles too, chat assistant and call center that hire worldwide. I am currently residing in South Africa and I have over 2 years of experience in related… more

like

I have had to quit a job because I was moving to a different state, I speak 3 languages (English, French, Vietnamese) fluently and live in AZ now. It’s been really hard to find a wfh job that pays wel… more

like

Hello. Looking for customer support roles too, chat assistant and call center that hire worldwide. I am from Uganda and I have 3 years of experience in related roles.

Uganda is a top English speaking country in A… more

like

Hi guys! Please any referrals for a CSR role hiring worldwide? Currently earning almost nothing compared to my responsibilities and i can use anything i can get. I have 2 years experience working customer support roles and c… more

like

I just quit my job. I lost a decent job due to mass layoff the week of Xmas last year and was open to take anything at that point. This last company was so poorly put together that it got me physicall… more

like

I decided to work an hour of OT at my current job as a CSR and I swear that hour just made me want to quit. I got a woman who decided to make my life a living hell and I couldn’t bring myself to hang … more

like

I have been looking for a job since February 2023, I have a great personality and a great work ethic for customer service .or Customer Support. I live in Texas. My unemployment has run out and to be h… more

like

Customers leave me genuine reviews with a lot of context and sometimes pictures. Out of the 20 reviews I got over the course of 6 months, Yelp only left one posted and removed the rest. This is affect… more

like

A customer abused my manager and left an untruthful Yelp review all because she made a big deal about us losing an order she likely never placed. I dislike when people lie on their Yelp reviews to mak… more

like

Any advice for an agent who's reacher their breaking point? I have savings, it's a hot job market here, and I have temp agencies that I've worked with before that would have work available… more

like

What do your call centres use as data collection tools? We’re using Excel and employees in the team have started complaining about never-ending Excels. Tips on what to use instead of excel?

like

What might be the best hotspot to use, as well as a mobile hotspot router for a remote CS job? What has worked best for you guys while on the move/road, etc? I'd like to get one just in case I fin… more

like

When the sales team wins a deal, the customer is directly passed to me. I do the onboarding, get them live, and then pass them to the support team. The issue now is that rather than emailing support, … more

like

I have had issues getting a hold of a real person with the likes of Experian, eBay, Uber, and Xfinity, the last of which I had to physically drive to the store just to get the customer service phone n… more

like

Management just announced that we will no longer own our own client books. Instead, my entire team will share a list of clients. Have we just turned into escalated support? Most of my team had gotten … more

like

What's the best way to contact a store manager about excellent customer service? I haven't found any surveys on their website.

like

A few of my jobs insisted that we call the customers "guests" Customers and employees are both essential to stores. I don't know why they want us to call them the "team" and &q… more

like

Omg who struggles with talking to anyone after their shift of 8 hours is over? My mouth, cheeks and jaw joints are literally garbage after my shift is done.

like

What is the politest way to tell a customer to focus on the transaction at checkout and then continue with your phone conversation? It's a pet peeve of mine and wasn't before.

like

Be nice to CSRs. Unless they work for one of the postal couriers, you are directing your anger at the wrong people. Just saying.

like

If a customer mentions a specific employee in a positive way on a customer feedback survey, we get a little $5 coupon to use on various things we sell. Plus, an entry into a raffle for a $30 gift card… more

like

Are American or European companies willing to hire someone from Argentina, for example, for a remote Customer Support job? (or any other kind of 3rd world country)? Or is it impossible?

like

I have the unenviable task of informing a client who has discontinued working with us that we aren't going to refund the unused portion of her contract hours - almost $5k. Our contracts very clear… more

like

I'm 3 months into my new job and noticed that most folks get angry and confused when they call the wrong department and you can't help them. Why is that so?

like

Has anyone had good experiences working in collections? My experience is working in chat support for user error issues and stuff like that. I've never done phones or outbound anything. The job I&#… more

like

A customer once took an unsolicited pic of me while tending to her. I didn't know what to do or how to act. I went on my day and did my work as if nothing had happened, but inside I was confused, … more

like

On a given day, how much downtime do you have between customers? What about in general? Thanks!

like

I never thought I would find a job I feel so comfortable in, especially with my ADHD and social anxiety. My supervisor said she is very impressed by my customer service skills and has nothing she can … more

like

Is it me, or is customer service becoming a lost art? Maybe I've just been having bad luck?

like
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Send download link to your phone

OR

Scan your QR code to download
Fishbowl app on your mobile

By continuing you agree to Terms of Use and Privacy Policy.

Messaging rates may apply

Download app

Sign up for free to join this community on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal