Customer Support

Calling other companies for support can be funny. How do you all talk that fast and with that heavy accent? I'm looking at you, insurance companies.

For anything agreed upon between a customer and top management, and you're the one who assisted the client, kindly have everything documented. Just in case the boss says you made all that up. Be s… more

Fishes, any companies over here that have daycares for their employees? A legit ask because I want to see my kid grow and at the same time work to earn a living. Customer support does sometimes take u… more

The client is always right, alright. Then here comes my boss, who automatically thinks I'm wrong and has it out for me from day 1. What's the conflict resolution policy in your place of work? … more

How do you deal with colleagues constantly correcting you while trying to help a client? How do you stay composed and not curse them out?

Working remotely in customer support with small kids is the worst thing ever. Kids screaming from one corner while somebody is trying to shout out their card number.

I can't imagine what the major online company support staff are going through these coming weeks. But you will enjoy the perks later.

What happens if my job description is not clearly outlined from the jump? One day I'm in customer support getting yelled at by my line manager or a client. The next day I'm helping the cleanin… more

Need help. So I go on social media to answer a query from a client and find a scammer has already 'helped' them. They have all the customer communication. How do you convince the client that i… more

Why are we always apologizing for the inconvenience caused? Can we please get a new phrase?

Just starting my career and I'm already worried. Will customer support be fazed out entirely with the times changing and all this AI talk?

A colleague once told me that she sometimes feels like a fraud when helping a client, and you have to escalate the problem to the higher-ups. You know you will not call them back, but you still take d… more

Fellow fishes, I'm curious. If you were to rate your department's customer service, have you offered the best services and support this year?

I work in a good company with the best employee benefits. However, top management is full of evil people, to say the least. Is anyone working in a tech company currently hiring in customer support? I … more

What I dislike most about my job is having someone call for tech support and half the time, they don't have all the information with them. Like, sir, go back and look for everything, then call bac… more

Recently went to a trendy restaurant in NY for dinner with friends. As someone working in customer service, that was one of the worst services I've ever received. Why can't companies (establis… more

Having clients send over random gifts as a "thank you" for excellent customer service is one of the greatest feelings ever.

A customer spat at me for having gotten their order wrong, and they drove back. Now I wonder if I'm ever returning to that job.

I worked for a call center that used to pay us peanuts. Rumor had it that the top management used to pocket a lot. Does anyone know someone who can advocate for this because most people working there … more

What is your company putting in your clients' gift bags for being loyal this holiday season?

Are you really customer support at your workplace, or are you the coffee maker? I come in peace.

Fishes, why is it that when giving out information to clients, we usually don't fully disclose things? Yet, at the same time, we know the same client will come back with a query or complaint about… more

On a lighter note, what is a typical day like for small businesses that offer support services? Go to work, serve one client, and bum the whole day or do you guys get yelled at once a month?

I work in the hotel industry, providing support. A client booked online but didn't call us to confirm. Unfortunately, we didn't have any rooms available on the day that he was checking in. I t… more

What's the most absurd thing you've ever had to hear from a customer at the other end of the call?

Ever willfully ignored a customer or given them a solution you knew wouldn't work? What led to that? Do share.

People who work in email support, what has been your best customer experience so far?

For call center agents, are the jobs that bad? A friend once told me she took on a lot of negativity day in and day out, that it pushed her over the edge mentally.

I currently serve at a fast-paced customer-facing job, where the boss treats us like adults and trusts our judgment. The perks? You are allowed to tell the customer that if they continue to be loud, r… more

Hi, fishes. I hope to land my first entry-level customer support role in WordPress. With an interview next week, I need help coming up with talking points. I'm naturally shy and have lost good opp… more

I work in customer support for a streaming service that stays alive by a few hit shows. Apart from offering discounts to customers trying to unsubscribe, the company asked us to push our content onlin… more

Getting ready for my new year, new goals meeting with my boss. Should my professional development goal be:
“I’ve noticed that my pay and title do not match my experience or responsibilities. My g… more

Piece of advice for my fellow fishes. If told you are "supposed to grow into XYZ..." you need that in writing, or it is worthless. Preferably with a timeline. From experience, when the need … more

I work in tech support for an automotive company. My boss has dramatically expanded the scope of what I initially signed on to do. Before you ask, no, I haven't been given a raise for the addition… more

Is anyone working as the sole customer rep in their company? I am the only person in my department. I used to have help, but they fired her six months ago. We have an on-call phone that only I have ha… more

Legit ask fishes. Why do I never get the kind of customer support I'm expected to give? Every day I am treated as rubble, both as a service giver and a service getter. I've been waiting for a … more

We go on and on about "customers from hell," but I share a different perspective. Some may argue that it's not your responsibility as an employee to ensure any customer's needs are m… more

I have done customer service before. Not an easy job by all accounts, and it is often thankless. Today I made sure to thank the two reps I spoke to on the phone. A little appreciation goes a long way.

I know I speak for most when I ask, are customers losing their minds despite our best efforts to remain superhumanly polite? Throwing tantrums more than usual and blowing up over insignificant, utterl… more

HR lashed out at a bunch of contractors in customer support for leaving early after meeting their "quota" for the day. So now they're staying till the end but not doing more work. They s… more