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Hi guys ,
I am in a US project in Accenture.We have long calls in the night timings. My other teammate has backed out saying she won't attend any calls as she got some medical condition so she won't attend long calls which extend till 9:30.Other teammate is a junior.The managers are expecting me to join all the calls.No help I am getting. And they all being Tamil, I think some partiality is going on between them.Even our onsite lead is of no use.She expects me to attend long calls.
What should I do .pls suggest?
Have you ever yelled at your coworker in public?
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I don't like it when co-workers use their breaks gossiping then when it's my time for break they would ask me if I can get them coffee on my way back. Of course.. No!
I'd feel the same way!!
Lol! This is one of the most relatable posts I've seen on here.
It's so frustrating, right?!
The most frustrating thing about my job is the lack of accountability. Everyone expects me to just do their tasks but no one is willing to take ownership and follow-through with their commitments. This leads to a lot of wasted time and energy, and it can be very discouraging.
The most frustrating thing about my job is having to deal with the constant demands from coworkers without any clear communication or direction. There is nothing more annoying than having someone come up to you and expect an immediate response, but then when you don't do it because you don't know what it is, they get angry and frustrated. It would be a lot simpler if they would just put in a ticket so that I could get the information I need to do the task correctly.
To mitigate frustration in the workplace, it can be helpful to establish clear boundaries and expectations with coworkers, communicate effectively and proactively, and practice stress management techniques such as mindfulness or regular breaks. It can also be helpful to seek out support from colleagues or mentors and advocate for yourself and your needs in the workplace.
I always stand my ground on requiring a trouble ticket to do work. It is how our manager tracks work done anyway.
OH YES! The best thing you can do is put your foot down. Many people feel that since it's a small thing, you must drop what you are doing and sort out their issue immediately. Stick to your policy and enforce it as much as possible.
My go-to line is, "I'm in the middle of something, create a ticket, and I'll get to it when it's your turn." So easy. If I stop to look at my coworker's monitor, for instance, when I told someone else I would fix their PC, it is line cutting. Not fair to anyone.
Maybe she had an off day and this was a first for her? This happens a lot with many people here, but they usually have the decency to come back later if I'm on the phone.
This hits way too close to home. I'd constantly forget whether I was two steps from my desk or a whole building away. Just tell them they need to submit a ticket and don't worry about trying to remember.
I am a firm believer in the theory that non-IT users should only be given a wired mouse and keyboard. Problem solved.
It's time you also extended the no ticket, no service rule to your colleagues.
Sure, tickets work great for non-urgent stuff. But not for simple urgent fixes. (Unless IT is super fast at responding to them, which unlike walking over to the IT office, never seems to happen with tickets. The core of our job is ensuring smooth operations for the rest of the company. And that means taking care of the people.
In this case, I hope you asked a coworker or manager to submit a ticket on their behalf, marking it urgent as not having a mouse would prevent her from using her computer and doing her job.