Anybody else frustrated with the lack of transparency from AMEX about why you’re not eligible for a welcome bonus offer? This is for the Marriott brilliant card. I was just told that I’m not eligible because I’m an existing AMEX customer (plat/gold).

Note, I have not applied for nor received any welcome bonus for Marriott cards through AMEX or Chase. I have not opened any new Amex credit accounts in the last 3 years or closed any accounts at all. Balances are paid on time.

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Pop up jail. Very common problem. Nothing you can do but wait.

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Yeah I get it but it’s just frustrating that it hasn’t changed in 2 years. They need to be more transparent as to exactly why (especially if none of their ineligibility reasons apply)

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