Do you ever get a customer who just won’t stop talking and makes it impossible to control the conversation? I had a lady call today with a small account issue, but she took forever to explain. Fifteen minutes in, she still hadn’t gotten to the point. I tried cutting in multiple times, yet she kept going in circles. Honestly, by the end, I was still unsure what her actual issue was. And then people complain about long wait times, it makes sense after calls like this.

like
Posting as :
works at
You are currently posting as works at

Oh my gosh, I have this one coworker who drives me absolutely crazy. I feel bad because I don't know how to help her out, but when she's explaining something, she repeats herself over, and over, and over, and over. It's actually maddening, and she's the nicest person ever, but it makes me never want to ask her any questions because I know I will be there for an hour!

Absolutely! Even with nice people, long-winded conversations can throw you off and make it hard to stay focused. Sometimes, being concise and getting straight to the point is far more effective.

I would’ve interjected “ excuse me ma’am what is the issue you’re having with your account? lol most of them just need someone to talk to

Right? Some of them would still keep going even after their issue is resolved. While I understand they probably are alone, as a customer service agent I only have few minutes to spend on a call.

Oh yes, those calls can feel endless. It’s tough when you’re trying to help but they just won’t let you get a word in.

In some ways, in-person might be worse, as I can't put them on hold, or roll my eyes.

But we do have code signals to let everyone know when we are in a situation we want out of. My employees know to immediately come to me with some important problem only I can solve, and when they give me the signal, I go up and say "Bob, you KNOW you can't have personal conversations, there's work to be done", then apologise and offer that maybe they can talk after Bob's shift. (And we will sneek Bob out the back, if need be)

Related Posts

Hi Fish,

I could see, there are many of Product Management Trainings and workshops available (paid courses and free). Like:
1. Product School
2. Pragmatic Marketing
3. Lean Pitch
4. Institute of Product Leadership
5. The Product Folks
....

Please add any other good institution, and also comment, which is good to go for Product Management certifications.

like

A Lab in nature is like a kid in candy shop. She wanted to smell all the things.

Post Photo
likeuplifting

I need 11 likes to enable DM. Your help would be highly appreciated 🙏🏻

like

Anyone use the WHOOP strap? I created a team for traveling consultants - DM me your user name and I’ll add you to the team!

Hey Fishes,

Need likes & emojis
Can I get some
N here's some humour
What's the logic behind likes & reactions after 12 emojis and then we getto send a DM?
Boss: just do what is informed to be done, Don try to be over smart
Employee : I think this is the smartest way to jus DM Directly instead of getting likes & other reactions. Do you think that's really imp.?
Boss : in his mind this guy is too much chaalo...
Let me shift him to other team or.let me see if.i.can kick him out..
Lol!!

likefunnysmart

Our firm is hiring for ITS director, ITS manager and ITS senior. If any one is interested happy to connect you with the recruiting team.

like
like

Hello,
Can we get promotion after the mid year review in CitiusTech?
Or the promotion for the mid year already done?
I see for many people the designation has changed but for me it's not. I was under the impression that the promotion happens after the mid year discussion or after the year end discussion.
Can someone please tell the details and when we can expect the new revised letter mentioning the new designation.

Do you think all these violent and hate filled attacks are because people aren't getting the emotional/mental support they need, whether it's therapy at any age or help they needed but didn't get from a social worker as a child? My coworker is sure this is the case, but I honestly think there's actually something deeper wrong either with how these people are being raised as children, or how the warning signs these people give off are ignored or swept under the rug to save face.

like

In the most unnecessarily complicated phrasing worthy a dissertation, what are you working on this week?

like

How to get released from current project in Wipro.

like

Happy Hump Day... now go kick some ass!

Post Photo
likefunnyuplifting

New addition to the collection.

Post Photo
like

How long it take from senior2 to Asst. Manager?
Joined in May this year as S2.

like

Anyone raising desi kids in the US? What are are some of your fears?

like

Recently learned that the whole “humans only use 10% of their brain” thing is not true at all. What are some other common science misconceptions?

like

Hi There, I am a finance and analytics professional with ~7 years of experience in domains like FP&A, OTC, Process transformation and Healthcare analytics. I have hands on experience on Google tools like spreadsheets, Google data studio and other internal tools. Have also worked on multiple Google projects with the PPG team in Google US.

It would be super helpful if somebody from Google can refer me. Please comment below if somebody can and I'll add them over LinkedIn and share the details.

like

I work in the IC and, as many of you know, the security related paperwork lead-time between engagements can take months sometimes. Had super low utilization due to constant rotations to....

Anyone have any car rental hacks to get something other than a compact to show as a compact on the receipt? Traveling on federally reimbursable funds, so need to show a compact car. But hoping to get something nicer but not get flagged by the Bean Counters. Thanks!

likefunny

Additional Posts in Crazy Customer Stories

At a different job I had a customer trying to swindle me in telling me that there was a deal in an item that never had a deal or promotion for sale so he made me scan the item 20 times before believing me. Obviously, he finally let it go but I scan it with an inventory scanner that showed me all of the sale price promotions if there were any

like

Once when I was waiting tables, I had a guy pay me cash. The change was 45 cents, which I didn't give back to him because like who wants that. He then asked where the change was, and when I explained that I didn't give back the loose change, he made a big stink about how dollars and cents matter and didn't leave me a tip. He was a republican staffer on capitol hill.

likesmarthelpfulfunny

Hi how much does a florist get paid per hour? Thanks

"Evaluation In Progress" what is this mean in TCS. Got mail to upload the documents and current status "Evaluation In Progress". Other side I see Intervew Process as " Prepare Better Learn more about the..." see the screen shot.

Finally what all this mean ?

Post Photo
likeuplifting

I had customers tell me how amazing the salads I make for them. It’s great that I can make salads that good!

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal