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anyone know who created Palantir's website?
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I always prefer email, or some form I can look back on. Calls are so ambiguous in my mind, many times a convo is so fluid, undisciplined, uncontrolled, easily derailed and can be “experienced” or “ remembered” a certain way.
I am ALL about documentation and being able to refer back. There’s something really reassuring about words all parties can see and refer back to. Plus, the concreteness forces everyone to slow down, be more precise and thoughtful.
Even with email or written chat exchanges people can miss certain points asked about (super frustrating) but at least it offers a bit more structure.
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Yes! Agree with all of this. I love having a paper trail because it keeps everyone on the same page as much as possible and it also lets people digest before responding which is very helpful for me. I feel like I especially can give premature answers sometimes if it's just a call so having the time to read through and respond gives me ample time to give any necessary context to allow for better decision making
I think one 15-minute meeting can resolve as many problems as 500 back-and-forth messages where everybody is misunderstanding each other. Give me a Zoom call any day
Subject Expert
@AD1 yea I agree with most of this. I think having that shared doc like you mentioned can alleviate confusion. I do feel like statuses are important to touch base from time to time but agree that they're also a huge time suck and can usually pull me out of a groove which makes things less efficient
Both. I agree with Art Director 1. If the request is fairly straightforward and I can tell just by reading the written request that a meeting would be completely unnecessary, then let’s save everyone time and not meet to repeat what the written request already says.
But for a larger, more complex project like a creative campaign, I’m going to want to see a complete, written creative brief first. Then I’ll gather any questions that come from reading that brief. Then we can meet, discuss my questions and have the brief updated with any clarity that comes out of that. Now we have a written document for all to refer to throughout the project.
Subject Expert
Yea agree on this too! I think calls can be helpful when you need to get a lot of people on the same page and I feel like they're the most effective when people come to the table with something and then can work through something together on a call rather than having a meeting where the agenda is more nebulous resulting in wasted time and inefficiencies
Both. Reason being, some things can be addressed in real time and some things cannot. I a lot time 3 times a day to sync with the team on work that needs review, approval, or troubleshooting. The rest of the time I’m working on my own projects and initiatives. I ask for both because it helps me track as well.
There is no one size fits all approach and pros / cons to both. I do think people generally underestimate how much of their jobs relies on clear communication and how much time is spent on it.