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I'm about as heavy of a kool-aid drinker you'll find that doesn't work at the mothership, but even I realize that anything based on technology ultimately loses relevance and has a practical shelf life. I do believe they'll be the leading CRM as they exist today, but who knows what the future could bring? Ten years from now our clients could be taking into a wearable device, which performs voice to text and sends it to their businesses cloud database with ai running on quantum computers and in real time performing what a CRM does now, in common speech a la chatgpt. I think it's entrenched about as well as it can be in a massive amount of huge businesses to guarantee a decent bit of longevity, but that's the key number for most of us, isn't it? I'm in my 40s, so I'm comfortable/confident that there will still be work for me or there until I retire, but would I put all my eggs in the SF basket if I was fresh out of college? Probably not, unless it was going in with eyes wide open I'd need to parlay what I learned to another platform at some point in my career. That's a pretty broad spectrum though, so not sure if it even helps but that was fun and I'm stoned. Cheers!
*Edit-to actually speak to your question I do think growth will slow, but it's been at a crazy pace for a long time. Even a slower growth path is still a growth path.
Salesforce does more than crm . Their biggest challenge is going to come from Servicenow in my opinion. Microsoft has been a rival for a long time . I am not bullish about Salesforce
Oracle SAP Adobe Microsoft Apple Cisco have all been around for 30-40+ years give or take. CRM is still only about 23 years, I think it easily has another 15-30 left before any major disruption and decline. Can growth slow a bit? For sure. Will it be completely obsolete? Doubtful for another generation
Coach
Salesforce’s weakness is also their growth. They’ve left SMB behind for things like Hubspot to fill the market gap. They’re leaning super heavily on large enterprise clients to sustain. I think this is a long-term mistake not to retain a reasonable market share across business segments.
How that will flesh out, we shall see.
Coach
Agreed. The cost is a huge barrier and only makes sense if the growth of the organization can sustain it and warrants the scalability of Salesforce vs another product.
I’m glad these questions are being asked. It was easy to make Salesforce the focus of my career, but it’s going to be hard to find the next big thing when the time comes. I’m in my 20s, so there’s a very real possibility that there won’t be enough Salesforce work to sustain me through retirement.
Sales, possibly-- although the very large companies that are like steering freighters are only just now getting on board.
Rebuilding and professional services, absolutely. There are so many that are set up wrong and can be improved.
Growth may slow, but it is still growth. Hubspot may be picking up SMB segment, but in 3-5 years horizon Salesforce will still definitely lead their current segments