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Conduct stay interviews. One on one candid conversations with your top performers about why they stay, why they might leave, what’s working, what’s not, etc. But only if action will be taken on their feedback.
Yes, stay interviews sound like the right move. Exit interviews feel like post-mortems, but talking to people while they are still engaged might actually stop the bleeding—if leadership acts on it.
Prioritize open, clear communication to make sure these concerns continue to get raised. It doesn't seem like that's a problem (at least not yet), which is encouraging, but you all clearly have work to do on the "follow through" front - whatever processes you have in place are not working. Spend some time with your team trying to identify where the bottlenecks are occurring and come up with a plan to eliminate them. Otherwise this exodus will continue to plague your company. Nothing is more demoralizing than taking the time to file a complaint only for nothing to be done about it. I don't blame those employees for leaving when they've been given no reason to expect things to change.
Exactly. The bottleneck is not the feedback, it is the lack of follow-through. Staff will not keep repeating themselves if nothing changes. By the time it gets to HR, trust is already gone.