Has anyone ever had luck redeeming miles after transferring to Turkish Airlines?

Maybe I have terrible luck, but I’ve tried nearly a dozen times to redeem points in a variety of different ways and haven’t been able to pull it off. Website/app are truly awful as well.

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Their tech hasn’t gotten a lot better. What can’t you do? Are you logged in? Did you hit the star alliance award link?

A few years ago I tried to redeem an upgrade on Turkish metal that I booked through United. No luck, no help from call center.

Recently, I tried to book through the Star Alliance Award link. I found flights with availability and got hit with an error for probably half a dozen different flights - something about not actually being able to secure a ticket from the partner airline for my fare class. Tried both biz and economy, no dice. Call center said the flight was blocked from having partner bookings.

In desperation to try to use the 45k points I transferred before they expired, I tried to log into the shop&miles portal to redeem for a gift card. Got redirected to the “feedback form” to mention I wanted to log into at the shop&miles portal 🙃

Just recently booked 2 biz seats from JFK to IST. Checked availability on Turkish website then called their helpline. Once rep confirmed availability I transferred points from Cap One while on the call and then had them book the flight. Probably took like ~45min for the full process

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