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Your observation is absolutely correct and true for many operations around the city. Generally, it depends on the owner, but the main problem is the vision of managing the industry. It's outdated in many ways. I had a similar experience. Growing OP from 3 to 5. You need a''partner in crime'' :))
It depends on how stubborn and narcissistic the owners are. I’ve come across a lot of restaurant owners who believe they know better than anyone and won’t listen to your advice.
It seems to be that way with most things. First reaction to anything seems to be defensive, then excuses and justification. Weird that that attitude/behavior ripples through the team.