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What are the other issues ?
Supply chain is end to end, so if a customer doesn't get their product, then there is an issue somewhere within it. It's our job to route cause and remove the bottleneck...most of the time the bottleneck moves, but it is all about continuous improvement. Nothing is ever perfect.
Supply chain issues ARE the cause of shortage issues. Not everything can be helped, but it is on us to try and solve.
OP: I agree! Supply chain folks are left holding the bag and dealing with the brunt of angry customers.
Just-in-time production philosophy also placed us in this predicament. Being super lean on resources and labor in the name of efficiency and cost-savings are manifesting themselves in these shortages which the supply chain has to endure.
Hang in there peeps!!