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No, I would never criticize a customer for that unless they were clearly trying to vandalize the store. People often have a need to touch things and feel the fabric. Shopping can be a tactile experience. It's true that some of them are not too careful about how they go rooting around in merchandise, but that's just part of dealing with the public, you'll run across some real winners.
No, as much as I wish I could. My boss is very much a "customer is always right" type. She'd blow a gasket if she ever heard me telling a customer not to let their kid throw things all over the floor.
Rising Star
I mean if they're letting their kid throw stuff everywhere then they should be putting it back really even if it's a poor attempt is better than no attempt. Some people really do have no respect...
I was in retail for many years. It's your job to pick up after customers. Some are in a hurry, others hate shopping etc. If you ask to help them find a size maybe you could avoid some of the mess they make searching on their own. Retail is a customer service job and that means treating them like you want their business and not being annoyed that you have to clean up after them. I've always said retail is not for everybody and if your mindset is the customer should cater to you, you should find another job.
Pro
Of course I would t say anything to the customer. If they were legitimately causing damage or purposely leaving things disorganized, I’d probably send security their way. However, customers “messing up” items to find their size is pretty normal, unfortunately, but to be understood when they are looking for their size in a pile of clothing that doesn’t belong to them
There have been times when I wanted to say something, but I just let it go because I was worried I would offend someone and it would just become this huge thing. I often wonder if people who with in other clothing stores think I’m weird or find me annoying because I fold and organize the clothes back the way they were before I walk away after I find my size lol. Or, put the item I took off the rack right back where it was.
Rising Star
I get that frustration. Sometimes I let it go to keep the peace, but other times a polite reminder about being careful or asking for help can make a difference. It’s tough when respect feels one sided.
Rising Star
Honestly, both. You don’t let them disrespect the space, but you pick your battles. A calm “Hey, if you need help finding a size I’ve got you” calls it out without escalating. Most people aren’t clueless, they’re careless. Setting the tone matters, even if it’s subtle.
Pro
You can never say anything but you can offer to help them find a size and start cleaning up after them. That usually gives them the signal…if not, they’re clueless and it’s not worth it to be bothered by it.