I manage a combined CSM & Technical Account Manager team. 5 CSMs and 2 TAMs. The CCO is asking if it is possible to blend the two roles. I do think 3 of my CSMs could upskill and become more techincal / fill the gap of the TAMs. 2 CSMs I fear would not make it. Both TAMs definitely lack the soft skills to be CSMs. Product is rolling out new features that will make the TAM role less critical due to self service options. Has anyone been through this transformation? What worked well?

Hey guys, can anyone quide me to get some freelancing work, or projects?
Thankyou in advance

How is Azure Devops team in Microsoft?
How is the work culture and all?
Which are the best software teams in Microsoft for Hyderabad location in terms of learning and career growth?
If anyone know anything please share.

Thanks

Do you get your mom's flowers for Valentine's day? My mom is single, so I thought it might be a nice gesture

if youve been talking to someone for 3 months and u catch them in a lie by stalking their friend on IG, should you call them out or is that too crazy

I don't know who needs to hear this, but it's a bad idea to bite your fingernails if you're already chewing gum.

Recently i was selected for a Talent acquisition role, i heard earlier that Publicis sapient is giving Wfh to all employees but for my case they are asking to be onsite.
Is it only for Talent acquisition team they are only asking to be onsite?
Because I heard for some of my friends who are working in developing side are asked to do Wfh.

Hi! Anybody knows of federal agencies hiring that are offering fulltime telework/remote?
I currently work for an agency based in DC and my boss is forcing us to come back into the office fulltime after we’ve been remote for nearly two years. Majority of my coworkers have already left for the private sector but I’d like to remain in the public.

Better reputation in life sciences/pharma: LEK or ZS?

Someone used my mug while I worked from home yesterday and now the top is missing. I feel like this is a metaphor for my agency en masse.

Client killed 8 months of work just a few days before the shoot. Feeling completely crushed.

Anyone else down to bang their boss? Any success/awkward stories about playing with a direct supervisor?

The person I told on comes home tomorrow…

Anyone else feel guilty about returning back to the same author over and over again? I feel like there are so many great writers out there but I keep coming back to Haruki Murakami.

Any tripwire pros here? How did you get started?

How does LEK rank against consulting firms in the UK?

24 yr old, 110k TC, maxing out Roth IRA and Roth 401k, no debt or large expenses. Also have ~35k sitting in a bank account. What should I do with that money?? Am I better just sitting on it for a while then watching it shrivel up in my brokerage account?

Does anyone have the neverfull EPI for work? Considering this or the goyard totes but those seem to have pretty bad reviews. Would appreciate any thoughts. Is it worth it?

I work in inside sales and was curious if call quotas are typical? 150 calls a week are what is expected but I have so many other tasks to take care of that I do not hit this quota. We do not do cold calling so it’s not like I have infinite people to call.

not sure if anyone is active in this bowl, but made the move from Sales to CS in 2020! I work in the SaaS industry and our team has over quadrupled in size in the past 6 months. I am a manager and love my job. curious if anyone has any tips for building out a quickly scaling CS team?

Any preference in going for a start up tech vs an established tech company?

Hi all! I’ve been in a torturous job hunt for 4 months- does anyone have leads on roles in Customer Success? I’m super open to industry and company size as long as they’re LGBTQ-friendly, and remote.

Any help would be so very appreciated.

What skills would you say are transferable from an SDR role to a CSM? I would want to make a transition soon in a few months... Currently in tech. Any suggestions on where to apply?

Hi Everyone! I am currently looking to enter the Customer Success world with a Sales, Higher Education and Customer Service background. I have successfully completed a Coursera certificate to familiarize myself with Salesforce and I am currently enrolled in the SuccessCOACHING CCSM as well in order to gain more knowledge and experience. If anyone knows of any entry level opportunities or has any advice please let me know, thanks in advance!

Hey guys,


I know someone who is looking for an entry level remote CSM position.
Have a referral?

How much is Samsara paying for Senior Strategic Customer Success Managers and Managers for Enterprise Customer Success Teams ? #Samsara #Customer Success

Hey guys! I was just laid off from my job as a SDR right before my promotion to CSM. Im looking to get into customer on-boarding or a CSM role. I know on-boarding is more likely since I can start as entry level. Any tips or referrals?

Hi everyone. It’s promotions season for my team 🙌🏼 and trying to work with HR to field the market for comp rates. Any guidance on senior CSM roles today, comp + bonus at a company size of 60 people? Role is based in San Francisco. Thanks in advance!

Is anyone aware of a company looking for CSMs that would sponsor a work visa for a Canadian to live and work in the US?

How is CS hiring at your company being impacted with current economic news?

Hello All,
Anyone trying to add another CSM to their team?