not sure if anyone is active in this bowl, but made the move from Sales to CS in 2020! I work in the SaaS industry and our team has over quadrupled in size in the past 6 months. I am a manager and love my job. curious if anyone has any tips for building out a quickly scaling CS team?

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Did you make this move from within the company? I am trying to pivot from an AE role to CSM, and just wondering if anyone would hire a CSM without having worked at the company/knowing their product.

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I’ve worked in Customer Success for about 4 years now, at a couple of different SAAS companies. In my experience, CSMs and AEs work super closely; plenty of transferable skills and job responsibilities if you’re looking to jump from AE to CSM!

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Do you recommend moving from sales to CSM? I’m currently in an AM role and got an offer at Bain for a CSM role. Trying to figure out pros / cons! Thank you

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