Related Posts
Additional Posts in Customer Success Bowl
New to Fishbowl?
Download the Fishbowl app to
unlock all discussions on Fishbowl.
unlock all discussions on Fishbowl.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Download the Fishbowl app to unlock all discussions on Fishbowl.
Copy and paste embed code on your site

Scan your QR code to download
Fishbowl app on your mobile

Did you make this move from within the company? I am trying to pivot from an AE role to CSM, and just wondering if anyone would hire a CSM without having worked at the company/knowing their product.
I’ve worked in Customer Success for about 4 years now, at a couple of different SAAS companies. In my experience, CSMs and AEs work super closely; plenty of transferable skills and job responsibilities if you’re looking to jump from AE to CSM!
Do you recommend moving from sales to CSM? I’m currently in an AM role and got an offer at Bain for a CSM role. Trying to figure out pros / cons! Thank you