not sure if anyone is active in this bowl, but made the move from Sales to CS in 2020! I work in the SaaS industry and our team has over quadrupled in size in the past 6 months. I am a manager and love my job. curious if anyone has any tips for building out a quickly scaling CS team?

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Did you make this move from within the company? I am trying to pivot from an AE role to CSM, and just wondering if anyone would hire a CSM without having worked at the company/knowing their product.


I’ve worked in Customer Success for about 4 years now, at a couple of different SAAS companies. In my experience, CSMs and AEs work super closely; plenty of transferable skills and job responsibilities if you’re looking to jump from AE to CSM!


Do you recommend moving from sales to CSM? I’m currently in an AM role and got an offer at Bain for a CSM role. Trying to figure out pros / cons! Thank you

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Hi Everyone! I am currently looking to enter the Customer Success world with a Sales, Higher Education and Customer Service background. I have successfully completed a Coursera certificate to familiarize myself with Salesforce and I am currently enrolled in the SuccessCOACHING CCSM as well in order to gain more knowledge and experience. If anyone knows of any entry level opportunities or has any advice please let me know, thanks in advance!


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I work in inside sales and was curious if call quotas are typical? 150 calls a week are what is expected but I have so many other tasks to take care of that I do not hit this quota. We do not do cold calling so it’s not like I have infinite people to call.

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Hey guys! I was just laid off from my job as a SDR right before my promotion to CSM. Im looking to get into customer on-boarding or a CSM role. I know on-boarding is more likely since I can start as entry level. Any tips or referrals?


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