not sure if anyone is active in this bowl, but made the move from Sales to CS in 2020! I work in the SaaS industry and our team has over quadrupled in size in the past 6 months. I am a manager and love my job. curious if anyone has any tips for building out a quickly scaling CS team?

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Did you make this move from within the company? I am trying to pivot from an AE role to CSM, and just wondering if anyone would hire a CSM without having worked at the company/knowing their product.

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I’ve worked in Customer Success for about 4 years now, at a couple of different SAAS companies. In my experience, CSMs and AEs work super closely; plenty of transferable skills and job responsibilities if you’re looking to jump from AE to CSM!

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Do you recommend moving from sales to CSM? I’m currently in an AM role and got an offer at Bain for a CSM role. Trying to figure out pros / cons! Thank you

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Junior associate here, should I ask for more money if my firm is about 10-15 percent less hours but about 30 percent less pay? The gap will never be closed to the top pay scale at my firm but when I decided to come to this firm the pay difference was about 15 percent and not 30. Would appreciate any thoughts on how to go about bringing this up without pissing people off because I love the firm and do not want to leave

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What is the average salary of J grade in BNY Mellon

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Hi, How is gartner research team cultural wise..? Is it worth joining this organisation..??

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Hi all,
I am working at PwC Kolkata for more than 2 years now,
I was promised that my salary will increase and as far as I know Partner has conveyed this request to the HR, but I still have not got any updates , so is it possible that , HR can deny the request, or they ar bound to do so ?. Who decides our CTC and increment ?

Thanks

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do any of you have a problem where it seems like somebody has been going through your workdesk while out of the office? it seems like almost every morning I come in, something is not where (cont'd)

How do you report your CPE credits to the state board? I know firms usually have a tracking system, will they automatically be sent to the state boards or something? And what do I need to do if I leave the firm?

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Can you mention your ultimate goal is to make partner during campus interview? Or would that come off as distasteful

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I accepted a new job, they said PTO was “generous.” I find out it’s 19 days a year of PTO (which includes sick days). I have two young children and we like to vacation 1-2x a year (no more than a few days away each time). Am I crazy that this is pretty limited time off? 8 of the normal holidays off during the year (working the week between Christmas and NYE). Thoughts? I dont know if lack of PTO is a good reason to back out, is it?

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Alix Partners 🐟 - I have a phone screen with a Director coming up. What kind of questions can I expect? Will it be a typical behavioral interview?

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Can you share the resources or sites like leetcode to help prepare for interviews for 11 yoe experienced ui developer?

Has anyone ever gone through the interview process at Citi for HR roles? I have a question

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Any thoughts for getting the legal benefit during open enrollment? Any success stories or benefits?

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London, Dublin, Luxembourg, Munich. Choose a place to move to from NYC. Fuck H1B.

Delivered Mindtree laptop today, can we use this laptop for our uses like learn online, play YouTube, netflix and all after office hours?

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Market research is beginning to show that younger consumers (Millennial/Gen Z) are increasingly prioritizing ethical and sustainable companies. Will ethics become table stakes moving forward?

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PwC India provides LinkedIn learning accounts to its people. So the question is, which account is good to link and use. Is it ok to link your current LinkedIn account to the learning account or is there any risk or issues that anyone knows.

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What is the pay range for a 1st year SC at Deloitte HQ with a non-MBA Grad degree and 3.5 years of experience, 1yr of managerial exp?

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Completed onsite interviews for the TAM role and recruiter gave me feedback that my technical depth wasn’t up to par for the role but my googleness/leadership and GCA interview feedback was stellar so they plan to propose me for Cloud PM roles instead. Does this happen? Or are they just being nice? What’s the probability that they’ll match me to another role?

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Anyone here work for Viacom, WarnerMedia, Disney, Netflix etc. (Or know somebody who does)? I'm brand new in New York, and I would love to do some networking in the entertainment media industry. Any, contacts, leads or even just a hello would be appreciated! :)

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Additional Posts in Customer Success Bowl

How is CS hiring at your company being impacted with current economic news?

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I work in inside sales and was curious if call quotas are typical? 150 calls a week are what is expected but I have so many other tasks to take care of that I do not hit this quota. We do not do cold calling so it’s not like I have infinite people to call.

Hello All,
Anyone trying to add another CSM to their team?

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Hi Everyone! I am currently looking to enter the Customer Success world with a Sales, Higher Education and Customer Service background. I have successfully completed a Coursera certificate to familiarize myself with Salesforce and I am currently enrolled in the SuccessCOACHING CCSM as well in order to gain more knowledge and experience. If anyone knows of any entry level opportunities or has any advice please let me know, thanks in advance!

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How much is Samsara paying for Senior Strategic Customer Success Managers and Managers for Enterprise Customer Success Teams ? #Samsara #Customer Success

Any preference in going for a start up tech vs an established tech company?

Is anyone aware of a company looking for CSMs that would sponsor a work visa for a Canadian to live and work in the US?

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Hey guys,


I know someone who is looking for an entry level remote CSM position.
Have a referral?

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Hey guys! I was just laid off from my job as a SDR right before my promotion to CSM. Im looking to get into customer on-boarding or a CSM role. I know on-boarding is more likely since I can start as entry level. Any tips or referrals?

smart

Hi - looking to understand some website equivalent to levels.fyi to get an idea for salaries for customer success. What websites would be the best ones? Please don’t say - Comparably or a Glassdoor

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Hi everyone. It’s promotions season for my team 🙌🏼 and trying to work with HR to field the market for comp rates. Any guidance on senior CSM roles today, comp + bonus at a company size of 60 people? Role is based in San Francisco. Thanks in advance!

What skills would you say are transferable from an SDR role to a CSM? I would want to make a transition soon in a few months... Currently in tech. Any suggestions on where to apply?

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Hi all! I’ve been in a torturous job hunt for 4 months- does anyone have leads on roles in Customer Success? I’m super open to industry and company size as long as they’re LGBTQ-friendly, and remote.

Any help would be so very appreciated.

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