not sure if anyone is active in this bowl, but made the move from Sales to CS in 2020! I work in the SaaS industry and our team has over quadrupled in size in the past 6 months. I am a manager and love my job. curious if anyone has any tips for building out a quickly scaling CS team?

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Did you make this move from within the company? I am trying to pivot from an AE role to CSM, and just wondering if anyone would hire a CSM without having worked at the company/knowing their product.

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I’ve worked in Customer Success for about 4 years now, at a couple of different SAAS companies. In my experience, CSMs and AEs work super closely; plenty of transferable skills and job responsibilities if you’re looking to jump from AE to CSM!

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Do you recommend moving from sales to CSM? I’m currently in an AM role and got an offer at Bain for a CSM role. Trying to figure out pros / cons! Thank you

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Hi All,

Hope you all are doing well..!

Iam looking for a job change could anyone help me out with the job..

Current profile working with Othain software services private limited experience in Accounts payable holding 8yrs of experience.
Key roles invoices process, payment, calls, reconciliation, monthly report.

I have below offers in Hyderabad, current salary(with 10% var) 13.25, YOE 6.3Y, .Net Fullstack developer

Hexagon

Basic 8.2 L

Reimbursement component 44K

PF 8202 + 8202 = 16404

Yearly gratuity

Base + 10% variable = 22.5 LPA

CreditSafe

Basic 8.24 L

Reimbursement component 3.18L

PF 1800 + 1800 = 3600

Base + NO variable = 24.5 LPA

Which one would be better option?

Why CreditSafe has that much reimbursement component? Are bills required to get it?

Why only 1800 as PF in CreditSafe?

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Thinking of declining an offer with Deloitte. Will this hurt my chances of applying in the future?

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Hello All,
Anyone trying to add another CSM to their team?

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Hi Everyone! I am currently looking to enter the Customer Success world with a Sales, Higher Education and Customer Service background. I have successfully completed a Coursera certificate to familiarize myself with Salesforce and I am currently enrolled in the SuccessCOACHING CCSM as well in order to gain more knowledge and experience. If anyone knows of any entry level opportunities or has any advice please let me know, thanks in advance!

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I work in inside sales and was curious if call quotas are typical? 150 calls a week are what is expected but I have so many other tasks to take care of that I do not hit this quota. We do not do cold calling so it’s not like I have infinite people to call.

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Hi everyone. It’s promotions season for my team 🙌🏼 and trying to work with HR to field the market for comp rates. Any guidance on senior CSM roles today, comp + bonus at a company size of 60 people? Role is based in San Francisco. Thanks in advance!

Hey guys,


I know someone who is looking for an entry level remote CSM position.
Have a referral?

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Hi - looking to understand some website equivalent to levels.fyi to get an idea for salaries for customer success. What websites would be the best ones? Please don’t say - Comparably or a Glassdoor

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Is anyone aware of a company looking for CSMs that would sponsor a work visa for a Canadian to live and work in the US?

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