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Quick question guys! As a CSM, how does your approach differ when dealing with a new startup account vs a new Large corporate account?

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I am being offered a salary of 60k per annum for the position of head of customer success. I've been with this company for 5 years, worked with them for 2 years in my home country, 2 years as a co… more

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After 10 months since being laid off as a CSM. Started applying in May and now at 570 applications. Doubts about my resume led me to spend $300 on a resume writer. Hold a BBA from Germany, an AS in I… more

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After 10 months since being laid off as a CSM. Started applying in May and now at 570 applications. Doubts about my resume led me to spend $300 on a resume writer. Hold a BBA from Germany, an AS in I… more

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Anyone work(ed) at Okta and willing to chat about the Customer Success division? Currently interviewing but want some candid perspective on internal mobility, promotions, and culture.

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Any Senior CSMs in Amsterdam? What are you guys making?

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Have an upcoming case interview for a CSM role- what scenarios should I expect?

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Hey, anyone working in SAP in the area of customer success? Currently in the interview process and would love to get in touch

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Anyone know of anyone hiring? Even part time csm roles?

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Hey Everyone, I’m currently working at ADP looking to join the CSM realm. Been working there for almost a year but did other types of sales role before. I’m looking for a company that ideally needs Fr… more

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Anyone a CSM at Carrot Fertility? I’d love to chat!

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I'm looking for a position in customer service right now. I can work in any field, I have 4 years of experience, and I'm adaptable to new situations. I'm open to working remotely as well. Please, share this article if you know a… more

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What are the most important technical skills to learn as a CSM?

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Hello guys,

I hope this post finds you all thriving in your respective endeavors. Today, I am excited to share a significant update with you—I am actively seeking new opportunities as a Customer Success Manager or Business Development Manager! more

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So tired of being lied to during interviews. I was supposed to interview for a position with two leaders of the company. One of them was unavailable, even thought their schedule said otherwise. After … more

likefunny

Hello! I’m looking for an entry-associate level CSM role. Can anyone help or have a referral?
Switching over from a BDR role (currently), former account manager, did consultative sales in aesthetics, a… more

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I have worked in the Customer Service/Inside Sales domain for right at 10 years now. Currently leading a Inside Technical Sales/Customer Service team and looking for an opportunity for growth and deve… more

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After my role became redundant at the end of 2022, I applied for a Senior CSM role at an Open Banking company. The process was 1) a screening interview with their Talent Acquisition Partner, 2) an int… more

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Anyone willing to share their salary info as CSM in Europe?

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Has anyone pivoted from being a CSM to being an account executive / sales?
I feel like we have all the knowledge of sales and the transition wouldn’t be so bad- but curious if anyone has any insight

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I’ve been in client facing roles for majority of professional career in customer service and support roles. My recent company promoter me to a customer success associate in July 2022. I applied for s… more

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Hi all 👋🏼

I’m looking for an entry-level CS/Onboarding role. Is anyone’s company hiring? Thanks in advance!

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I have an assessment centre coming up for a Junior CSM role. So far I’ve done my research on the organisation and also CSM as a whole plus two SIA CSM courses to set myself apart. I’d love any other p… more

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Hi all! I’ve been in a torturous job hunt for 4 months- does anyone have leads on roles in Customer Success? I’m super open to industry and company size as long as they’re LGBTQ-friendly, and remote.

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Hey guys! I was just laid off from my job as a SDR right before my promotion to CSM. Im looking to get into customer on-boarding or a CSM role. I know on-boarding is more likely since I can start as e… more

smart

Hey guys,


I know someone who is looking for an entry level remote CSM position.
Have a referral?

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Any preference in going for a start up tech vs an established tech company?

Hi everyone. It’s promotions season for my team 🙌🏼 and trying to work with HR to field the market for comp rates. Any guidance on senior CSM roles today, comp + bonus at a company size of 60 people?… more

I work in inside sales and was curious if call quotas are typical? 150 calls a week are what is expected but I have so many other tasks to take care of that I do not hit this quota. We do not do cold … more

Hi Everyone! I am currently looking to enter the Customer Success world with a Sales, Higher Education and Customer Service background. I have successfully completed a Coursera certificate to familiar… more

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How much is Samsara paying for Senior Strategic Customer Success Managers and Managers for Enterprise Customer Success Teams ? #Samsara #Customer Success

What skills would you say are transferable from an SDR role to a CSM? I would want to make a transition soon in a few months... Currently in tech. Any suggestions on where to apply?

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Hi - looking to understand some website equivalent to levels.fyi to get an idea for salaries for customer success. What… more

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How is CS hiring at your company being impacted with current economic news?

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Hello All,
Anyone trying to add another CSM to their team?

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What is everyone's ultimate career goal or trajectory in this field? Or do most people exit?

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Is anyone aware of a company looking for CSMs that would sponsor a work visa for a Canadian to live and work in the US?

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Trying to help my wife make a career change into a Customer Success role at a tech company with a strong customer facing product, and career path potential.

She comes from many years of customer service, web design and manag… more

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