I need to better communicate my capacity to partners. One in particular gives me tight deadlines sometimes and I try my best to meet them. This time I feel like it landed me in hot water, with the quality of my work being questioned. I’m embarrassed, but I think even at the outset I knew the deadline was too tight, even if I have nothing on my plate. It’s a stupid question, but tips to be better about this?

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Impossible deadlines are a trap. Don’t take the bait.

You have to be realistic and firm about capacity, and make sure you have enough time to do good work. Never rush. I’ve noticed many times that even under the most stressful client deadlines, older partners do not rush. They slowly and calmly work through what we’ve been asked to do.

Your work product has to be able to stand on its own when questioned by a partner, the client, or in a malpractice hearing. No explanation about a tight deadline or any other excuse will carry weight. You just cannot let subpar work product leave your hands.

Say things like “I’m tied up until X, but I could turn to this on Y, would that work?” or “I’m under the gun on another matter until at least Thursday, I can get this to you by Monday.” or “I need to clear my plate a little before I take anything else on—can we touch back tomorrow afternoon?” Don’t let them pressure you, and don’t over explain. If they push, just say “I’m just totally stacked and can’t get started on anything else right now, but I’m confident I can get to it in on XYZ,” and stop talking.

For the assignment you missed the mark on, talk to the partner and own the mistake. Say, “I’m sorry, I agreed to a deadline here that I knew I wouldn’t make. I knew this was time-sensitive and felt the pressure meet it, but it just wasn’t enough time. I rushed through this and I know the work product suffered materially. I know this work product missed the mark, and this isn’t reflective of what I’m capable of.” Hopefully this convo will segue into them understanding when you say you’re busy in the future.

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You just have to say what you think is reasonable. If you couldn’t have met the timeline with good work quality at the outset, you need to say that. There’s no magic to it other than saying the words “I will need more time than that to do this properly”

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What has been your communication approach on this issue so far and are the partners approachable?

Don’t wait until the last minute to tell the partners that you don’t have the bandwidth for more. For example, if you’re currently working on three to four litigation matters with one involving heavy discovery responses; two involving a MTD; and one involving an amended complaint - all with tight deadlines with little to no room for additional extensions, be honest up front with the partners when they ask you to take on another matter. This is especially important when you don’t have others to delegate tasks to and the work is mostly on you.

I’ve had to say to my senior and chief counsels on many occasions that I have to think about the clients I’m currently working with, as well as my license. Mistakes happen, but many are avoidable when you use wisdom and good judgment.

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You know your ability and capacity better than anyone else - what is a tight turnaround here?

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