I saw a customer walk in so swiftly, like he had a purpose, and then struck up a conversation with me that lasted 1.5 hours. Remembering that he walked in with such urgency, I'd keep trying to cut the conversation down but he kept going. Sometimes people just want someone to talk to and be heard, and I guess I'm glad my job allows me to be there for such people. Has this happened to you?

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Yep, I’ve met a few “urgent shoppers” who turn into full-blown therapy sessions. By the end, I know their life story, their dog’s name, and I’m somehow giving advice I didn’t sign up for. Retail: part cashier, part counselor

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I think a lot of people feel lonely and isolated in this modern culture. There's so much social media, so little social interaction. I'm sure you probably made his whole day by giving him time and attention!

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Yes. I had someone come in one time asking for directions to a bar. I gave her directions. On her way out I said You dont really want to go do you? We talked the next 4 hours and before we said goodbye she hugged me and said thank you.

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Love this!

A lot of people have no back up. Not even a home
.I see it over the years become more apparent
There is a big difference between someone needing as someone to talk to and someone needing to be heard, validated. It's not remotely amusing.

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