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Ideally, the store manager should intervene or step in to make sure that the assistant manager is being respected and not taken advantage of. It’s important for a store manager to demonstrate strong leadership by taking action when necessary.
This is when I wish our security cameras had audio as well because store manager can go back and look at the cameras to see things on it but they can't hear the conversations I've tried to record the interactions I've had with this cashier and with my personal cell phone in my pocket but it doesn't catch very well. Most times it's just me in that cashier in the store so nobody else is there to witness her doing this
eesh, if the DM isn't any help there's likely very little you can do to fix the situation, that's the person who's supposed to have your back in scenarios like this. Is it within the cards for you to explore other job opportunities?
Do you have a Sam’s club where you are? They have a base pay but it goes up based off your experience. Costco is also a good place according to my friends.
I agree that something should be done soon. Allowing this type of behavior to continue can lead to an uncomfortable work environment and cause distrust between employees.
It does make it uncomfortable It makes it very threatening it some days when I have to be there with this cashier by myself and I have to worry about when is she going to explode at me and make a fool of me in front of customers and I've told the manager that she needs to do something about the situation and her only answer is will you two need to get along I'm very professional I go in I do my job I do what I have to do around that cashier you know pick ups returns what have you you know the interaction I have to have with her other than that I do my job I come home I've had panic attacks anxiety attacks because this cashier has decided to yell at me in front of customers or give me a hard time over something that she thinks that she knows more about than I do as in like the rules and regulations in the handbook and what not I've told the manager that if this cashier wants my position she can take it I'll hand her my keys myself cuz I'm done with being disrespected I know it doesn't sound you know right that I should have to feel that way I transfer to another store but I don't know if this district manager would let me he doesn't do a good job himself either I've actually had to turn him in for altering my time card he's taken away overtime off of my pay several times and I've had to call a hotline for that he was confronted with it and he admitted that he did it but nothing ever happened to him besides that from what I understand a district manager messing around with your paid time is means for termination but nothing was done because he's friends with his higher up his higher up got him his position it's all a big mess
Assistant manager needs too put their foot down and assert their dominance
You have to establish boundaries with your SM. Pull the role for assistant manager/SMIT. Get your facts together. Then set your expectations for him based off your needs. Then set those same expectations with the college that's 'walking all over you' and HOLD them accountable. If their behavior gets worse or stays the same. Send them home. Prepare a written warning and THEN if the SM doesn't back you up call the ethics line explain the hostile working conditions and call it a day.
Some people are simply nightmares to work with and there's little we can do about it. The options are usually toughing it out or looking for a different job. It's not fair that we have to leave because of other people's behavior but it's just the way of life
Curious what is causing the manager to take the cashier's side, do they have some kind of personal relationship?
Yes, buys the manager her coffees and the other employees drinks and snacks. A nice gesture but not acceptable for the workplace. Of course, I'm not included in the gifts.
The cashier should be given a direct warning about their inappropriate behavior and if it continues, an official warning should be issued with the possibility of termination.
The store manager won't do anything like that because she is our one day cash here that works 5 days Monday through Friday and we'll do anything to pursue our manager ask her to do So if we lost her because of her behavior would be shorthanded So the store manager allowed her to be like this and I guess losing me over losing that cashier you know wouldn't be a problem
How long has the cashier been employed at location? How could you handle the situation if it happens again? What would be your best course of action? Is it feesable to transfer to another location?
What's the code of professionalism? Or does health or mental health have any bearing on the incident? In order for me to comment any further I would have to pull camera review & have facts. Have a meeting with the manager explain the facts & the necessary course of action.
One example of this is one day we ran out of change to give customers back change I said that we would have to go to card only that day until another manager was able to go to the bank and get change for the store The cashier then calls the manager at home on her day off because it's only me and the cashier in the store at the time so I can't leave the store and leave the cashier there by herself to go to the bank myself but the cashier called the store manager home and told her that she would go to the bank to get change and then proceeded to tell me after she had gotten off the phone that she could go get change and I said no I can't have you do that that's not a privilege that you have well she tells me she's already called the store manager and the store manager has said that yes she could go to the bank to get change. Now according to our rules and regulations at the store cashier is not allowed to go to the bank for the manager The manager is the only one allowed to go to the bank So which way I was saying we needed to go to card only until a manager can go to the bank and get change for the store I'm sure a lot of you know that with COVID and now this national change shortage is very hard to get any kind of change for stores and we constantly run out and have to do card only.
Another example I go in at 6:00 a.m. to do a truck on Wednesday mornings The store manager cannot make it there until 8:00 a.m. while I'm unloading the truck my cashier shows up if you missed before 8:00 because we open at 8:00 a.m. I did not have my vehicle one morning because my husband needed it for work he dropped me off and when the store manager comes in she takes the deposit to the bank so I don't need my car I'm outside unloading the truck with the driver , said cashier parks where she can see the truck sees that the truck is open and they're back doors open and that we are unloading proceeds to come down the back side of the truck and sees me and says I almost went home because I didn't think anybody was here I said well you see I'm doing the truck the truck is open the back door is open which means there's a manager here doing the truck she says yeah well there's no vehicles out front so I didn't think anybody was here cuz managers have vehicles which my response to her was Yes I have a vehicle no I do not have it here today. To which her response was well managers are always supposed to have their vehicle with them I didn't say anything further Manager shows up just a little after 8:00 I tell her about the conversation that me and the cashier had and she says well it isn't a handbook that managers are supposed to have a vehicle and a license I said yes I understand I do have a license and a vehicle but I don't have my vehicle today because my husband needed it there's no reason why I need my vehicle today because you're here and you can take the deposit to the bank with your vehicle this is what I mean by she sides with her all the time it's never about what she said to me or how disrespectful she is to me and any other confrontations I have with her it's well you two need to get along to which I tell her I am professional with her I am not a friend I'm not here to be a friend with anybody I do my job That is why I'm here to do my job.
To answer somebody's question up above the cashier's been there just a few months longer than I have I actually worked at Dollar Tree before this next door for 5 years 3 years is an assistant The manager at family Dollar knew that I wasn't happy over Dollar Tree and told me to apply at her store and she would get me transferred over so I have been there since May of this year but I've worked for family Dollar/ Dollar Tree for 5 years. Cashier seems to be two buddy buddy with the manager Manager wants to be everybody's best friend
Ik this is old but I need help if anybody is willing. I lost my job as an ASM of 2 years at Family Dollar. Is there anyone I can talk to??