I'm new to sales (this is my first SDR role), and while I'm getting better at cold calling, I still panic when prospects ask detailed product questions I haven't studied yet. Last Thursday, I completely blanked when someone asked about API limits. How do you handle those types of questions without rambling or sounding like you don't know what you're talking about?

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"I believe it's X, but I want to confirm that with our technical team. I'll send a followup as soon as I have an answer." Just make it look like you're acting out of an abundance of caution to make sure they get accurate information. It should make them appreciate the extra effort without feeling the need to question your competency.

When I’m not sure, I acknowledge it and say, “I want to get the most up-to-date info for you. Can I send you a quick summary after I confirm with the team?” People respect that more than bluffing.

I would say let me ask our experts and get back to you

Hey, just curious—what were you doing before sales? How did you make the transition?

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