Just found out I can’t use my free night cert for Bonvoy for my in-laws. I’m pretty sure I have before, but now they won’t let me put his name as a guest. Trip is this weekend and I can’t make it to check them in.

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Message the hotel and just tell them your travel partner will be checking in first. I’ve done this and haven’t had an issue

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If it’s already booked and you’re near the check in date I’d use the message function on the app and do mobile check in. The 1-800 people are very anal about the free night certificate , whereas just a points stay they never give me the third degree about adding another name

I’ve just added people as guests before and they were able to check in but talking to hotel they said I need to call guest services because their enforcing security for redemption stays. Anyone run into this?

Technically this is correct. Points stay can be gifted. Gift certs cannot be gifted. Make a reservation, call Marriott and ask them to add one of your in laws as a second guest. And then call hotel asking to confirm if they see it. US hotels are fine with this. Outside US is tricky. Also note that if you have a status, they might not give the benefits of that to your inlaws

What are they saying? And which hotel is it?

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