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Delta both repaired my Briggs and Riley and reimbursed me the full purchase price. Bag was 3 or 4 years old at the time
I went to the United office in the airport and they had a back room with brand new bags from some company I’ve never heard of in there. They gave one of those on the spot. My bag wasn’t super nice (Delsey) and it was 1am so I didn’t care, but now I’m wondering if I should have held out for more. I don’t have status of any kind with United if that makes a difference
Status makes a big difference. Apparently, on domestic flights they have no obligation to pay you, international they do. But status is everything here. As a 1K, they offered me a comparable bag as replacement when they broke my away bag. I said I wanted a new away, not some other bag. So they cut me a voucher on the spot. You just have to ask for a voucher instead.