Last Friday, a customer rushed in, panicked, saying his “brand-new coffee maker” was leaking everywhere. He plunked it on the counter, coffee grounds still inside. I checked it—and realized the “leak” was just the water running straight through because he’d forgotten to put in the carafe. When I told him, he went red, then laughed and said, “So… operator error?” We both ended up laughing harder than we should’ve.

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I'm glad he brushed it off and saw the humor in it. I've had instances like this where the customer actually gets mad at me for pointing out their mistake.

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