One of the most frustrating customers are those who call to cancel subscriptions they signed up for but are too lazy to do it themselves. When we ask if they’ve tried canceling with the merchant, they say, “I can’t find how, I’m not tech-savvy,” or “I can’t reach them.” So they were tech-savvy when they signed up for that but suddenly they are not and it’s too much effort. How someone can be that lazy is beyond me.u

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“Exactly! Funny how they’re tech-savvy enough to sign up but suddenly helpless when it’s time to cancel.”

Hahah I hate stuff like this too. But the problem is that people have gotten so used to others doing everything for them. They aren't even willing to try and do things for themselves.

You are right. I guess it is on companies as well who have made people think that it is okay to be lazy.

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