😑 Please, tell me a time when you made a small mistake and a client totally overreacted to help me feel better. I’ve had a god awful week and I’m just crushed.

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One time a client who'd been with us the whole way creatively/approvals-wise—head-nodding, thumbs-upping, loving everything, one big happy includive team—totally threw us under the bus when it came time to show up the chain...when HIS boss said she hated the work and was shocked at how it was not at all what she wanted/expected etc..

This limp squid was like, "Um...uh...YEAAAHHH, agency, I'm surprised too, this isn'ty anything like I expected, eitether!...how did you guys screw this up??"...and not tolerating him or anyone else blaming my team for something they didn't deserve, I blatantly but calmly said "Frankly, [dipshit's name], I'm very surprised at YOUR surprise because we were all 100% aligned on this right until this very meeting."

A day later I was asked off the account for being "diffucult" and my agency "partners" did nothing to defend me...also hilariously weak squids.

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Wow. Woww. Good on you for being honest! 👏

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Second job out of school (first agency-side, AE at the time). Sitting by myself on the floor at 10pm trying to decide if I want to expense dinner or transportation home (ride-share) that night, when it came time to wrap it up. Client calls my cell phone just utterly shrieking. SHRIEKING! I had never heard real, legitimate shrieking in real life. I am totally by myself, haven’t slept in days, running on total fumes… and I just BUST out laughing in the most obscene, uncontrollable episode of snorting giggles I could have never imagined I (or another human) was capable of producing. I don’t know what came over me in the moment (sheer delirium, surely), but when she finally stopped screaming I said “I am so sorry that this didn’t seem to meet your expectations this evening, I can assure you the entire team has been on top of this (truth). I sent out email communications as well as left phone messages much earlier this evening when we did not hear back with xyz. I don’t expect any response at this point in the *middle* of the night , so I think it is in our best interest to pick this up with fresh eyes and minds first AM. Also, you are very loud and I have a massive migraine. Goodnight.”

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👆That must’ve been satisfying but I’ve heard it’s the wrong way to react. For one reason, their job is more on the line than yours when they screw up. (If you sucked it up, your agency would not have fired you, whereas your client may have gotten fired.) Plus you would’ve potentially made a client ally for life. But we all fantasize about what you did and limp squids deserve to be skewered. Just saying sometimes it’s better to take the unfair loss than to be right.

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Understood.

Anything involving Peter DeLuca from T-Mobile. Dude would scream about the most insignificant shit

I cannot find one redeeming quality about him

No idea if that made you feel any better at all- I hope it did- just always makes me laugh when I find myself reflecting back😂 We’ve all screwed up, we’ve all “screwed” up, and if you’re me, you’ve had plenty of “‘kids’ say the darndest things” moments than you can count. All the better for it 🙃

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