So I tell the customer we don't carry the xyz product, so they announce they're heading to [insert competitor name], and then... silence? For five whole seconds of awkward eye contact? Seriously, are you expecting me to suddenly remember a hidden pallet out back because you mentioned that other store's name?

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Yes they do but it's fine to let the go free

😂 yeah pretty much. It's like they think the lost sale of the product we don't carry is going to come directly out of my paycheck. Fine with me as long as it gets them out of the store faster.

And then they look at you like you’re gonna crumble under the pressure. Buddy, I’m just here till 6.

I can totally relate to this, it has happened so many times. I've gotten to the point where I just stop myself from telling them to drive carefully on their way across town. I had a coworker who used to take the bait and tell them they'd be using so much gas to go to the other store. I'd be like, dude, just let them go...

That's natural it almost always happens make laugh a little bit.

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