Sometimes I wonder how companies come up with rules that only make things harder for both employees and customers. As a customer service agent, I find some disclosures too long and vague. They don’t help the customer at all, and reading them word for word feels endless. By the time I finish, I’m almost out of breath. The worst part? Customers often say they didn’t understand a single thing I just read. It defeats the whole purpose of having a disclosure in the first place.

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I think they want us to read that to protect themselves as a company, and they don't really want the customer to understand it. They just need proof that, if anything happens, the client is aware of the risks.

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I understand that; I've done it myself, lol. However, if the person goes on legal terms, I don't think they have a say on it because if we have on record that the disclosure was read to them, am I right? I guess it's why they do it.

"The first thing we do, let's kill all the lawyers' - William Shakespeare

Shakespeare always has a good point.

I always think about it like it’s covering very rare and one-off scenarios. There could probably be ways to simplify a lot of it, but that would cost time and money, and not many places like to give either of those up now.

I look at it this way. Every consumer warning, every T&C, every safety meeting I've had to conduct and/or sit through is because someone, somewhere, did something incredibly dumb.

And not just that, but the detail in the safety meeting will give me a good idea WHO did the dumb thing. If there is a memo I need to have everyone sign, someone somewhere (maybe in the city corp is based in) refused admittance to a guide dog. If I have to read the memo to everyone THEN have them sign it, this made the news. If it is a full-blown meeting that we somehow have the labour hours for, it happened to a store in the company.

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