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Also, what's "customer-centric" about shoving new features into different SKUs, billed against consumption, while letting the existing subscription-based SKUs languish with no innovation?
Considering how many customer success employees he’s laid off the past couple years, I’ll take this quote with a grain of salt.
This is why I completed a professional certificate as a Customer Success Manager before pursuing my Salesforce Administrator certification. Coming from a tech sales background I learned the hard way just how important customer success is, and how costly it can be when it's not prioritized.