The register froze today mid-transaction and my brain immediately went to ‘this is it, I’ve ended commerce.’ A supervisor hit one button and it came back. How do you stay calm when technology betrays you in front of a line?

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Call my manager for help 😂. Sometimes he can figure it out, sometimes he can't. Either way it stops being my problem to solve.

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Smile uncomfortably and apologize then boot up a different register for credit transactions only.

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I can't staying calm l can move because they staying

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Apologize for any delay, call a manager or another associate for help, know it’s not your fault and move on

Honestly I think everyone has that split second of panic when tech goes sideways in front of a line. What helped me was realizing most guests don’t know if it’s normal or not. Stay calm, narrate what’s happening, and keep moving. Your reaction sets the tone more than the glitch ever does.

I know that panic all too well. I usually take a deep breath, admit the glitch to the customer, and focus on the next step most of the time it’s just a quick fix. Keeping calm is easier said than done, but honesty and patience go a long way.

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