We had an all-staff email go out yesterday that caused total panic because the wording was off. We had to spend hours calming everyone down. What was the email you ask? subject line "Immediate Terminations Effective Today" when they actually meant to announce changes to the termination policy. Within minutes, people thought mass layoffs were underway, and managers were flooded with panicked calls. Have you ever seen one badly written message cause chaos? Monday manics 🙄

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I would have hated being the person trying to explain that. Holy cow!

We are still cleaning up the mess

That is brutal! Nothing quite that bad comes to mind. We recently discussed in a meeting about being mindful of tone and how things might be perceived through text. Have a funny feeling something happened.

Spot on about tone. Written communication gets misread so easily, especially when people are already on edge. A quick second pair of eyes before hitting send can save a whole day’s chaos

I would have lead with “Policy change-Terminations…”

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