What is the most important lesson you have learned? From customers, from co-workers, or just from the situation in general.

I've been doing this for a long time, and have done everything from be literally the only person in the store to running over 20 stores, and I think the most important decision (and hardest to accept) is, I can't do it all myself. And even to this day, it scares me beyone belief to put my full and complete trust into someone else.

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The most important lesson of my life is that we are not an island, which means we need other people. So, I try to network every week and always meet new people because we never know what we can learn from others and what those people will be in our lives. As an immigrant far from home, I LEARNED to rely on people around me to help me with my kids, to help me learned a new language, culture, etc.. It's hard to trust, but sometimes that's all you've got. Now, 10 years later, I have made great friends that I trust with my life, and they are just like family. So, you are the people you know!

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Patience. This had been a struggle for me throughout my life, but there's no way succeed in customer service without it. As much as some customers drive me nuts, I've learned to be patient with them, and it's made a world of difference, both to my work and my mental health.

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Patience is good. Really good. And something I still struggle with. A good lesson not just for work, but for life.

That hits deep. Learning to let go and trust others is one of the toughest lessons, especially when you’ve carried the weight alone for so long. But it’s also what separates good leaders from great ones—knowing when to lean on your team.

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Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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