what tips would you give a coworker who is quite shy and afraid to get things wrong? I would say that getting things wrong is a way to learn and can only strengthen their ability.

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You hit the nail on the head with your advice. Everyone does it and it's all part of the process. As long as you learn from your mistakes, there's no shame in making them.

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Totally agree with your sentiment

I would tell them a learning story relevant to you about how your learnt.

An example that applies to me is I was once on a ski trip and took ski lessons. I booked a regular slot on multiple back to back days.

Our instructor noted how careful some of us were, me included where we would ski both precise and slowly. We did not fall down. He said “sometimes you need to fall down to learn”, he advised to ski a little faster because he also said “it will be easier if you have a certain level of speed”.

Anyways, encourage appropriate risk without willfully “taking chances”. To another point made, I agree with “as long as they learn from their mistakes”. I do feel we learn more from mistakes than getting things right too, mistakes can be a great learning experience.

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Thank you for being so detailed. I definitely love your example and very true we actually can learn faster by making the mistake

That's good advice, letting them know getting things wrong isn't the end of the world. It's also good to talk to them and get a sense of why they may feel shaky about some tasks. Perhaps they need a little more training, or some encouragement to build their confidence.

Definitely confidence is key in anything

If she’s a pharmacist filling drugs or giving doctors advice on various options … then she should be worried about making mistakes. Mistakes can kill someone. I’m not saying this to be mean …. I’ve personally programmed an entire blood gas module to give real time results to the Cardiac OR. It had to be correct. It had to be bug free. The patient, doctors, staff and family all needed that system to be perfect.

And it was because …
1) we had really good development and QA processes to find problems before the release. Do you have workspaces, systems, checklists, policies, and SOPs that are complete, accurate and designed for the work?

2) we weren’t pressured to do something in an unreasonable timeframe which forces folks to cut corners
Are staff members given reasonable time to perform their jobs?


3) we had highly knowledgeable staff we could check in with, ask questions, etc to make sure we got the requirements correct
Are there mentors, buddies and other seasoned folks that are approachable, encouraging and can help this person when they have problems and questions?

4) we encouraged input from everyone, regardless of tenure in the organization. Do you listen to everyone and encourage process improvement ideas at all levels? This is critical because new employees don’t come with the same vernacular and unspoken ways of working that the longer tenure employees may have… So that this is critical to keeping things clear and understandable.

If you have all of these things in place, then I would tell the employee yes it’s OK to be afraid and worried about making a mistake but the number one thing is, s/he has to speak up when a situation arises. It’s a team sport and we realize this job is hard … which is why we have these the things above in place… so that ultimately the mistakes are caught way before they could ever endanger anyone. Hope this helps

I do agree that it’s best to not harm anyone! The last thing we would want is anyone to be harmed.

I was this coworker for a very long time, especially when I first started my career. But I’ve come to realize that mistakes are inevitable and you can only learn from them.

Totally agree with you

Every new person thinks the seasoned coworkers are infallible and perfect. Despite some of them pretending to be, all of us have made mistakes, especially in the first year after graduation and every new position after that. The best advice is learn from your mistakes. I can tell someone not to do something or to do something a certain way every single day but if they do it wrong once and use that info correctly they will never make that particular mistake again!

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